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Telephony Engineer – AI Conversation Specialist (Kore.ai)

Remote • Posted 3 hours ago • Updated 3 hours ago

Contract Independent

Contract W2

12 Months

No Travel Required

Remote

$75/hr

Spear Staffing

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Kore.ai
contact center
IVR

Summary

Position Title: Telephony Engineer – AI Conversation Specialist (Kore.ai)

Location: Remote

Duration: 6+ Month Contract (Potential Extension)

Job Summary

We are seeking a Telephony Engineer with expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center to design, deploy, and support AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have strong experience with Conversational AI, NLP, SIP, APIs, and contact center technologies.

Key Responsibilities

Conversational AI & Automation

Design, configure, and maintain Kore.ai (or Google Dialogflow, Amazon Lex, Cognigy) virtual assistants.
Build conversational flows, NLP bots, intent mapping, entity recognition, and AI model optimization.
Configure context management, session handling, and smart agent handoffs.

Telephony & Contact Center

Design, develop, and support Five9 IVR and call routing solutions.
Configure SIP trunks, SBC integrations, and telephony infrastructure.
Support PBX, IVR, voicemail, and cloud contact center platforms.

Integration & Development

Develop integrations using REST APIs, JSON, Webhooks, and OAuth 2.0.
Integrate AI platforms with CRM, ERP, and backend applications.
Configure API orchestration and data exchange.

Support & Operations

Provide Level 2/Level 3 production support.
Troubleshoot telephony, AI, and integration issues.
Maintain documentation, call flow diagrams, and technical procedures.

Required Qualifications

5+ years of experience with telephony/contact center technologies.
Experience with Kore.ai XO Platform or similar (Dialogflow CX, Amazon Lex, Cognigy).
5+ years designing and developing IVR/call flows.
Strong knowledge of Five9 Contact Center.
Experience with REST APIs, JSON, Webhooks, OAuth 2.0.
Hands-on experience with SIP, SBC, RTP, and WebSockets.
Experience with cloud contact center technologies and omnichannel support (Chat, Email, SMS).

Required Technical Skills

Conversational AI: Kore.ai XO, Dialogflow CX, Amazon Lex, Cognigy
NLP: Intent Mapping, Entity Recognition, Sentiment Analysis, AI Model Training
Contact Center: Five9, IVR, PBX, Voicemail, Omnichannel Support
Integration: REST APIs, JSON, Webhooks, OAuth 2.0
Voice Technologies: SIP, RTP, AudioCodes SBC, WebSockets
Cloud Contact Center: Five9, Genesys AI Connectors

Preferred Skills

AI-powered contact center modernization
Contact center analytics and reporting
Strong troubleshooting and documentation skills
Excellent communication and collaboration abilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91138897
Position Id: 9056493
Posted 3 hours ago

Company Info

About Spear Staffing

As the world’s first and largest specialized talent solutions and business consulting firm, we are a rapidly growing company with the potential to offer you a rewarding career. Our team comprises talented professionals with expertise in recruitment, talent acquisition, and career development. We collaborate to create innovative solutions and deliver extraordinary results.

We offer competitive salaries, benefits, and a collaborative work environment. Our culture is one of collaboration and respect, and we strive to create a positive work-life balance for our employees. Join our team and help us achieve our mission of positively changing people’s lives!

From flexible schedules to development opportunities, at Spear Staffing you’ll have the support you need to reach your goals at every stage of your career. Explore some of the reasons why many of our employees have been with us for 10, 15, 20 years or longer.

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Contact the job poster

Bhaskar Negi

Sr. Recruiting Manager @ Spear Staffing

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