IT, Client Technologies Administrator 3

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range
$90,000.00 - $135,000.00

Overview

Serve as acting team lead for the Social Sciences zone, ensuring continuity of operations in multi-platform (Windows, Mac, and Linux) and computationally intensive environments, mentoring team members, and coordinating advanced technical support.Provide on-site administration and support for domain specific applications and computational hardware and software used in faculty research which includes: desktops, laptops, server class computers, storage arrays, and tape backup libraries in laboratory and workgroup environments.Coordinate service with IT professionals from other units and Coordinate with departments during moves, renovation projects, and required upgrades to ensure technology interruptions are minimal.Diagnose and resolve complex, undocumented technical issues, creating thorough documentation to support long term stability and knowledge transfer.Deliver specialized support for research workflows and discipline specific hardware and software, offering informed recommendations to improve reliability. Maintain strong service quality by anticipating customer needs, addressing escalated incidents, and providing consistent, reliable engagement with faculty and staff.

Required Skills and Abilities

1.Well-developed analytical and problem-solving skills.

2.Well-developed interpersonal, written, communications and organizational skills.

3.Strong working knowledge of information technology applications, processes, software, and equipment.

4.Demonstrated team performance skills, customer service mindset approach, and the ability to act as a trusted advisor.

Principal Responsibilities

1. Responsible for the day-to-day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, wired/wireless/data/security network, specialty computing devices and related hardware and software.
2. Responsible for responding to and resolving complex technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques.
3. Assess and recommend computer hardware needs.
4. Assist with the development of KB articles and training documents.
5. May oversee and lead a team of level 1 & 2 technicians.

Required Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Skills and Abilities

Developed analytical and problem-solving skills.

Developed interpersonal, written, communications and organizational skills.

Working knowledge of information technology applications, processes, software, and equipment.

Demonstrated team performance skills, customer service mindset approach, and the ability to act as a trusted advisor.

Job Posting Date
02/09/2026

Job Category
Professional

Bargaining Unit
NON

Compensation Grade
GS-3

Compensation Grade Profile
GS-3h

Time Type
Full time

Duration Type
Staff

Work Model
Hybrid

Location
250 Church Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.