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SAP Vendor Application Support Lead

Hybrid in Shiremanstown, PA, US • Posted 1 day ago • Updated 1 day ago

Full Time

Hybrid

Depends on Experience

EDI Specialists, Inc.

Fitment

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Job Details

Skills

SAP
S/4HANA
S4/HANA
S4HANA
S4 HANA
THIRD-PARTY
THIRD PARTY
3RD-PARTY
3RD PARTY
VENDORS
VENDOR MANAGEMENT
SAP SUPPORT
APPLICATION SUPPORT
VENDOR SUPPORT
SERVICES LEAD
VENDOR ANALYST
VENDOR MANAGER
OPERATIONS LEAD
VENDOR GOVERNANCE
SERVICE OWNER
VENDOR SERVICES

Summary

SUMMARY
The SAP Application Support Lead (also referred to as Vendor Services Lead) is the accountable owner for the operational lifecycle of all satellite applications supporting SAP S/4HANA within a RISE Private Cloud environment. Operating within the SAP Center of Excellence, this role provides centralized service ownership for SAP-adjacent and third-party platforms without requiring deep functional subject matter expertise for each individual vendor solution.

This role is responsible for vendor governance, service stability, integration reliability, controlled patching and upgrades, and disciplined incident, problem, and change management aligned to ITIL practices. The Satellite Application Services Lead ensures satellite platforms remain operationally stable, audit-ready, and aligned to SAP and NOVA deployment calendars while enabling functional pillars to focus on business process ownership and value delivery.

ESSENTIAL DUTIES AND RESPONSIBILITIES
CORE OUTCOMES

Vendor accountability and disciplined governance
Stable, predictable integrations and data flows into and out of SAP S/4HANA
Predictable patching and upgrades with controlled operational risk
Clear, auditable incident, problem, and change management
Release and change alignment with SAP and NOVA deployment calendars

CORE SYSTEMS UNDER CO-OWNERSHIP

SAP S/4HANA – All modules
Emarsys – Marketing
Sales & Service Cloud (CRM)
SAP Cloud ALM
OMS+ (Quote and Sales Order front end)
SCT – Carrier integrations, XPS Pack Stations, CSO Carton Space Optimization
Vistex – Pricing
WK CCH SureTax – Tax Engine
Esker – OCR and invoice processing
Glasswing – Data governance
Precisely – Scripting and mass change
SmartyStreets – Address Validation
Adobe Forms – Output Management

ESSENTIAL DUTIES AND RESPONSIBILITIES
Service Ownership and ITIL Controls

Own the service portfolio for all satellite applications supporting SAP S/4HANA
Establish and maintain runbooks, standard operating procedures, and known error documentation
Lead incident management activities including triage, vendor escalation, communications, and major incident coordination
Drive problem management through root cause analysis, permanent remediation plans, and trend reporting
Own change management processes including change records, risk classification, CAB coordination, and deployment windows

Vendor Governance and Accountability

Establish and chair monthly satellite vendor operational service reviews covering SLA performance, incidents, backlog, and trends
Chair quarterly vendor roadmap and release planning reviews aligned to SAP and NOVA calendars
Define and maintain SLAs and OLAs clarifying vendor responsibilities versus COE ownership
Own the formal escalation path for vendor performance, service degradation, and operational risk

Patch and Upgrade Management

Own release intake across all satellite vendors, including review of vendor release notes and impact identification
Assess impacts to SAP S/4HANA integrations, downstream processes, and data flows
Define minimum regression test scope by interface and business scenario in coordination with functional pillars
Own cutover playbooks including freeze windows, rollback approach, and post-release validation checks
Maintain baseline configuration and tenant records for all satellite platforms

Integration and Data Controls

Coordinate interface monitoring across middleware, vendors, and SAP platforms
Ensure appropriate alerting, retry mechanisms, and error handling are in place
Establish reconciliation controls where required, including pricing, invoice OCR, and carrier status validation
Define master data and reference data ownership models and change coordination processes
Coordinate security controls including certificate rotation, API keys, SSO, and technical user lifecycle management

Compliance, Security, and Audit

Coordinate periodic access reviews and recertification for satellite applications
Ensure logging, traceability, and evidence collection meet SOX and internal audit requirements
Partner with Information Security to coordinate SOC reports, penetration testing, and vendor risk reviews

Demand and Enhancement Intake

Own a single, centralized intake process for all satellite vendor changes and enhancements
Prioritize demand in alignment with NOVA governance, SAP roadmap, and functional pillar priorities
Support project delivery when changes impact the satellite stack, including coordination of vendor professional services

REQUIREMENTS:
QUALIFICATIONS

Bachelor's degree in Information Systems, Business Administration, Supply Chain, or related field
Minimum 5 years of experience in enterprise application services, vendor management, or SAP-adjacent platforms
Strong understanding of ITIL-based service management processes
Experience supporting SaaS and third-party applications integrated with SAP S/4HANA
Strong ability to manage vendors, escalations, and operational risk
Ability to coordinate cross-pillar priorities without owning functional configuration
Excellent communication, documentation, and stakeholder management skills

PREFERRED QUALIFICATIONS

ITIL certification
Experience supporting SAP S/4HANA RISE Private Cloud environments
Experience with SAP Cloud ALM or Solution Manager
Background in distribution, logistics, finance, or high-volume transaction environments
Familiarity with SAP Activate and structured program governance models

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10107595
Position Id: 26-00440
Posted 1 day ago

Company Info

About EDI Specialists, Inc.

Company Overview

EDI Staffing is a nationwide staffing firm with 30+ years in the EDI & IT industry.

We specialize in placing contract, contract-to-hire, and permanent professionals across the following areas:

● Information Technology (infrastructure, cloud, cybersecurity, dev, helpdesk)

● Electronic Data Interchange (EDI), EAI & Integration — one of the deepest specialty benches in the country

● Artificial Intelligence (AI)

● Engineering

● Accounting & Finance

● Human Resources & Administrative

● Sales & Marketing

● Fractional Leadership

● Legal & more…

Our recruiters bring 10–20+ years of hands-on staffing experience, and our remarkably low internal turnover means you’ll work with someone who actually knows your discipline. Our network spans 4M+ professionals, serves 200+ active clients, and has produced 30,000+ successful placements.

We’re a Forbes-recognized firm, we carry 5 stars on Trustpilot with over 297 reviews, and are a proud member of the American Staffing Association (ASA).

If you’re a tech professional looking for meaningful work with a recruiter who picks up the phone — we’d like to connect.

By the Numbers

30+ Years in Business | 4M+ Professionals in Network | 200+ Active Clients | 30K Candidates Placed

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