Position: System Analyst
Location: Remote in Canada / USA
Time Zone: PST (Must)
Rate: $50 CAD per hour
Role Overview
We are seeking a Systems Analyst specializing in Non-Functional Requirements (NFRs) to ensure our systems, applications, and infrastructure meet the highest performance, security, usability, and reliability standards. This role serves as a technical bridge between business stakeholders, development teams, and IT operations, focusing heavily on the performance and stability of our Core Banking Platform.
Key Responsibilities
Performance & Security Monitoring
- Review IT infrastructure and monitor security tools to identify risks and performance bottlenecks.
Requirements Elicitation & Documentation
- Identify, define, and document NFRs, including system capacity, uptime, response times, and compliance needs.
System Testing & Quality Assurance
- Define requirements for load testing, stress testing, security scanning, and other performance-related tests.
Proactive Monitoring
- Use observability platforms such as Grafana, Microsoft App Insights, and Splunkto monitor applications, databases, servers, and networks.
Alert Management
- Configure, maintain, and optimize alert thresholds to ensure effective notification and minimal false positives.
Incident Management
- Review and enhance current troubleshooting, escalation, and business communication processes.
Compliance & Standards
- Ensure systems comply with legal, regulatory, and internal standards related to data integrity, security, and accessibility.
Technical Optimization
- Analyze system configurations and logs to identify performance issues and recommend/implement optimizations.
Automation
- Recommend scripts for automating routine maintenance, reporting, and data extraction.
Documentation
- Create and maintain SOPs, playbooks, and knowledge base articles.
Collaboration
- Work with Core Banking, QA, DevOps, Observability, Command Centre, and development teams to ensure proper monitoring before and after deployments.
Contingency Planning
- Review disaster recovery and business continuity plans and provide improvement recommendations.
Key Performance Areas (NFRs)
- Performance & Scalability:Response times, throughput, growth handling
- Security:Data protection, vulnerability assessment, risk management
- Reliability & Availability:Uptime, failover capabilities, redundancy
- Usability & Maintainability:Ease of use, ease of system support
Required Technical Skills & Experience
Monitoring Tools
- Experience with Splunk, Grafana, Microsoft App Insights
Infrastructure Knowledge
- Strong understanding of Windows/Linux OS, servers, and middleware
Scripting & Querying
- Proficiency in SQL, Python, PowerShell, and automation scripting
Cloud & Network
- Familiarity with AWS, Azure, LAN/WAN, firewalls, and network components
ITIL Framework
- Understanding of incident, problem, and change management processes
Required Skills & Qualifications
- Technical Expertise:Strong IT foundation across databases, OS, network protocols, and system architecture
- Analytical Skills:Ability to analyze complex systems and conduct root cause analysis
- Documentation:Skilled in producing technical reports and documentation
- Collaboration:Ability to work effectively with developers, project teams, and stakeholders
About Aspire Systems
Aspire Systems is a $180+ million global technology services firm with over 4,900 employees worldwide, partnering with 275+ active customers. Founded in 1996, Aspire has grown steadily at a 19% CAGR since 2020.
Headquartered in Singapore, we operate across the US, UK, LATAM, Europe, the Middle East, India, and Asia Pacific regions, with strong nearshore delivery centers in Poland and Mexico. Aspire has been consistently recognized among India s 100 Best Companies to Work For for 12 consecutive years by the Great Place to Work Institute.
Who We Are
Aspire is built on deep expertise in Software Engineering, Digital Services, Testing, and Infrastructure & Application Support. We serve diverse industries including Independent Software Vendors, Retail, Banking & Financial Services, and Insurance.
Our proven frameworks and accelerators enable us to create future-ready, scalable, and business-focused systems, helping customers across the globe embrace digital transformation at speed and scale.
Why Join Aspire Systems
Being an Aspirian means being part of a future-ready, global workplace where you will work on emerging technologies, collaborate with diverse teams, and contribute to meaningful digital transformation initiatives.
We foster innovation, value diverse perspectives, and enable continuous learning and career growth guided by our philosophy of Attention. Always. Aspire also follows a hybrid work model, promoting flexibility, collaboration, and work-life balance.
Learn more about Life at Aspire:
Our Commitment to Diversity & Inclusion
At Aspire Systems, we foster a work culture that appreciates diversity and inclusiveness. We understand that our multigenerational workforce represents different regions, cultures, economic backgrounds, races, genders, ethnicities, education levels, personalities, and religions. We believe these differences make us stronger and are committed to building an inclusive workplace where everyone feels respected and valued.
Privacy Notice
Aspire Systems values your privacy. Candidate information collected through this recruitment process will be used solely for hiring purposes, handled securely, and retained only as long as necessary in compliance with applicable privacy laws.
Disclaimer
The above statements are not intended to be a complete statement of job content, but rather to serve as a guide to the essential functions performed by the employee in this role. Management retains the discretion to add or change the duties of the position at any time
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