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IT Help Desk Specialist

Hybrid in Washington, DC, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

50% Travel Required

Hybrid

80000/yr

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Amazon Web Services
Android
Configuration Management
IOS Development
Microsoft Windows
System Administration
Technical Support
Computer Hardware
Mobile Devices
OS X

Summary

Greetings From Skysoft

Role: IT Help Desk Specialists

Location: Washington, DC 20515

Required certifications:

Inspect computer equipment and prepare systems for deployment based on onboarding documentation and division-specific requirements, ensuring proper imaging, configuration, and inventory registration prior to delivery.
Deploy and configure Windows desktops, macOS systems, and mobile devices following the imaging process, ensuring each device is properly inventoried, validated against security baselines, and ready for end-user delivery in accordance with division-specific requirements and IRM standards.
Install, configure, troubleshoot, and maintain employee hardware, software, and peripheral components across Windows and macOS environments, including upgrades, patches, firmware updates, and approved security configurations to maintain compliance with Zero Trust and Defense-in-Depth standards.
Register and configure mobile devices (iOS, Android) within enterprise mobile device management (MDM) platforms; provide users with training and troubleshooting on authentication, MFA, and secure remote connectivity.
Load and verify software packages and configuration baselines through automated imaging and patching tools such as Ivanti EPM, KACE, or equivalent, ensuring accuracy and adherence to approved division templates.
Execute system verification tests by entering administrative commands and monitoring log output to validate image integrity, patch levels, and compliance with endpoint security policies; confirm logs are being received in accordance with guidance from Sentinel, VSOC, and other monitoring platforms.
Diagnose and resolve complex system issues, including multi-factor authentication failures, identity anomalies, network connectivity problems, and endpoint irregularities, applying independent judgment to identify root causes and implement corrective actions while protecting sensitive data.
Support Tier I personnel by enforcing best practices, creating and validating SOPs, reviewing escalations, and collaborating on issue resolution. Leverage JAMF and Microsoft Intune for endpoint automation and configuration management. Apply system administration expertise to analyze Windows Event Viewer and macOS Console logs, identify error patterns, and develop evidence-based solutions to prevent recurrence.

CompTIA Security+

Microsoft Certified: Endpoint Administrator Associate (or equivalent)

Apple Certified IT Professional

AWS Certified Cloud Practitioner (or higher-level AWS certification)

ITIL Foundation (or equivalent service management certification)

AWS Certified SysOps Administrator – Associate

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91131645
Position Id: 9023425
Posted 7 hours ago

Contact the job poster

Charan Singh

Recruiter @ Skysoft Inc

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