Senior Automation Anywhere Administrator

Job Title: Senior Automation Anywhere Administrator

Location: Charlotte, NC (Hybrid)

Type: Contract

Job Duties:

• We are looking for a Senior Automation Anywhere Administrator with strong hands-on experience in Automation Anywhere A360, Agent Automation, and AI-driven / Agentic Process Automation.
• This role is responsible for end-to-end RPA platform administration while also enabling AI skill development, cognitive automation, and next-generation autonomous agent solutions across the organization.

Key Responsibilities

• Automation Anywhere Platform Administration
• Administer, configure, and support the Automation Anywhere A360 Control RoomManage user access, RBAC, licenses, credentials, and device pools
• Configure and maintain Bot Runners, Bot Creators, and Agent Automations
• Monitor bot executions, queues, schedules, and overall agent health
• Provide L2/L3 production support, including incident troubleshooting and root cause analysis
• Perform platform upgrades, patching, and routine maintenance
• Ensure adherence to RPA governance, security, compliance, and audit standards

Agent Automation & AI Enablement:

• Configure, deploy, and manage agent-based automations
• Support agent orchestration, workload balancing, and execution optimization Enable and support AI Skill development within Automation Anywhere
• Integrate and manage AI-powered capabilities, including:
• Document Automation
• IQ Bot and cognitive services
• Generative AI connectors (where applicable)
• Collaborate closely with RPA developers, solution architects, and stakeholders to productionize AI-enhanced and agent-based automation solutions

Minimum Skills Required: Mandatory Skills

• Strong hands-on experience with Automation Anywhere A360 (Admin / Control Room)
• Experience in Agent Automation is an added advantage Experience enabling and supporting AI Skills in Automation Anywhere
• Exposure to Agentic Process Automation concepts and AI-driven workflows
• Experience managing Bot Runners, queues, schedules, and devices
• Strong troubleshooting skills in production RPA environments
• Knowledge of Windows OS, services, and basic networking

Preferred / Nice to Have:

• Automation Anywhere certification (Advanced / Master)
• Experience with IQ Bot, Document Automation, or GenAI features
• Knowledge of LLMs, prompt engineering, and AI orchestration concepts
• Exposure to API integrations and AI services (REST, cloud AI services)
• Experience with Citrix / VDI / Virtual Machines
• Cloud exposure (AWS / Azure)
• Familiarity with ITIL processes