Desktop Support-imaging tools(PXE)/ServiceNow, Jira & Financial experience || Onsite in NYC (10022)

Level 1/2 Desktop Support-imaging tools (PXE or similar)/ticketing systems (ServiceNow, Jira, etc.) & Financial Services experience

Duration: 6+ months contract - extendable

Location: Onsite 5 days a week in NYC (10022)

Industry: Financial Services

A leading asset management firm is seeking an IT Support Specialist to provide hands-on, front-line technical support across its office. This role supports day-to-day hardware, desktop, and user issues while ensuring a smooth and reliable technology experience for employees.

Responsibilities:

Hardware & Onsite Support

• Build, image, and deploy laptops and desktops (network/PXE imaging)
• Perform desk setups, moves, and equipment swaps for new hires and relocations
• Diagnose and repair hardware issues (RAM, SSD, peripherals)
• Support printers and scanners (maintenance, troubleshooting)
• Provide conference room and A/V support (Zoom, Cisco systems)
• Support Cisco desk phones (setup, configuration, troubleshooting)
• Track and manage hardware inventory and lifecycle
• Troubleshoot mobile devices (iPhones)

Desktop & End-User Support

• Support Microsoft 365 (Outlook, Excel, Word, Teams)
• Troubleshoot Adobe Acrobat and browser issues (Chrome, Edge, Firefox)
• Diagnose system issues using tools like Event Viewer (BSOD, crashes)

Remote Support

• Troubleshoot VPN, RDP, and remote access issues across Windows and macOS environments

User Administration

• Manage Active Directory accounts, groups, and onboarding tasks
• Support user provisioning and distribution lists

Ticketing & Documentation

• Manage tickets in ServiceNow (or similar) from intake to resolution
• Maintain accurate documentation and update knowledge base articles
• Communicate effectively with end users via Teams and email

Project Support

• Assist with Windows 11 rollouts and PC refresh cycles
• Support office moves and technology setup
• Maintain documentation and process updates

Requirements:

• 2+ years of hands-on IT support experience in a corporate environment
• Strong hardware troubleshooting and desktop support skills
• Experience with Windows OS and Microsoft 365
• Familiarity with Active Directory administration
• Experience with imaging tools (PXE or similar)
• Understanding of networking basics (IP, DNS, DHCP)
• Experience with ticketing systems (ServiceNow, Jira, etc.)
• Strong communication and ability to work independently

Nice to Have:

• Experience in financial services or asset management
• Cisco telephony (CUCM) experience
• A/V and conference room technology support
• CompTIA A+ or Network+ certification

Requirements added by the job poster

• Bachelor's Degree

• Commute to this job’s location

• 1+ years of Financial Services experience

• Working in an onsite setting

• Authorized to work in the United States

• No need for visa sponsorship