Customer Success Manager

Hybrid in San Diego, CA, US • Posted 16 hours ago • Updated 16 hours ago
Contract W2
No Travel Required
Hybrid
$135 - $139/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Capacity Management
  • Business Operations
  • GRR
  • Forecasting
  • Sales Operations
  • Predictive Modelling
  • headcount planning
  • capacity planning
  • customer success
  • capacity modeling
  • coverage model
  • CS coverage
  • customer coverage
  • workload modeling
  • resource allocation modeling
  • pipeline analysis
  • headcount
  • pipeline-driven capacity planning
  • deal volume analysis
  • demand planning
  • renewals forecasting
  • churn forecasting
  • retention forecasting
  • expansion forecasting
  • upsell forecasting
  • revenue forecasting
  • ARR forecasting
  • MRR forecasting
  • NRR modeling
  • churn prediction
  • Net Revenue Retention
  • Gross Revenue Retention
  • NRR
  • Renewals
  • Downsell
  • Adoption
  • Headcount Modeling
  • Customer Health Score
  • NPS
  • Net Promoter Score
  • Adoption Metrics
  • Upsell
  • Retention Strategy
  • Customer Retention
  • Predictive Analytics
  • AI-driven Insights
  • SaaS
  • Post-Sales Operations
  • Customer Success Strategy
  • Revenue Operations
  • Customer Success Manager
  • Customer Success Operations Manager
  • Sr. Business Operations Manager
  • Revenue Operations Manager
  • Customer Success Strategy Manager
  • GTM Operations Manager
  • customer-success
  • customer experience

Summary

Customer Success Manager
Location: San Diego, CA (Hybrid 1 day/week)
Duration: Apr 6, 2026 Dec 31, 2026

We re looking for a data-driven Customer Success Operations Manager to drive customer adoption, retention, and operational excellence across key accounts.

Key Responsibilities

  • Lead customer adoption strategy and execution across regions
  • Use AI-driven analytics & predictive modeling to identify risks and opportunities
  • Build dashboards for customer health, engagement, and product usage
  • Drive GRR, NPS, and adoption metrics tracking
  • Manage capacity planning, headcount modeling, and resource allocation
  • Deliver insights to leadership and support QBRs & executive reporting
  • Establish operational cadences, playbooks, and automation workflows
  • Partner cross-functionally with Customer Success, Sales, and Product teams

Must-Have Skills

  • Experience in Sales Operations / Business Operations
  • Strong forecasting (renewals, downsell, adoption)
  • Expertise in capacity planning & headcount lifecycle management
  • Advanced Excel & data analysis skills
  • Experience working with VP/Sr. Director stakeholders
  • Strong cross-functional collaboration & communication
  • 3 6 years in Business Ops / Customer Success Ops / Program Management

Preferred

  • Background in Customer Success / Post-sales / SaaS
  • Knowledge of GRR, NPS, health scores, adoption metrics
  • Experience with dashboards, analytics tools, and AI platforms
  • Program/Project Management experience
  • Hands-on experience with AI for analytics, automation, and insights
  • Ability to integrate AI into business operations
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10360765
  • Position Id: 26-08108
  • Posted 16 hours ago
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