Adobe AEM Librarian

job summary:

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES

1. End user access management and user support for AEM Assets

a. Access troubleshooting

i. Adobe Admin Console and Active Directory (i.e. basic back-end troubleshooting)

ii. First line of support for end users access issues (i.e. front-end troubleshooting/tech support)

b. Train users on how to use the platform

i. Including update existing and creating new training documents and job aids

c. Track requests, provide reporting and analysis using tracking data to identify process improvements

d. Provide user front line user support for platform issues, answer user questions

2. Asset processing

a. Asset ingestion (process incoming assets)

b. Metadata management, including managing AEM Assets metadata schemas

c. Asset expiry and removal

d. Pull asset use reports, provide data analysis from reports to identify platform enhancements

e. Adhoc asset hygiene and maintenance work

3. Asset search

a. Respond to asset search requests

i. Find assets, often with limited information provided

4. Attend agile ceremonies, create and update Jira tickets, work with lead librarian

5. Support platform enhancement work, as assigned

MUST-HAVE HARD SKILLS:

(must be able to demonstrate)

1. Adobe AEM Assets or other DAM platforms experience

2. Adobe Admin Console / Adobe platform access management experience

3. Active Directory & Service Now experience

4. Metadata management experience

5. Library sciences or records and information management education or experience

6. Data retention schedules and policies (experience with is preferred, knowledge only may be acceptable)

7. Agile methodology, JIRA, and Confluence experience

MUST HAVE SOFT SKILLS:

(must be able to demonstrate)

1. Strong attention to details

2. High technical acumen - learn new platforms and technical concepts quickly

3. Independent thinker with strong critical thinking skills (i.e. connect cause and effect; analyze data for data informed solutions)

4. Proactive problem solver who is forward thinking (i.e. able to assess and anticipate issues and bottlenecks)

5. Fast learner who takes initiative

6. Resourceful (i.e. able to find solutions to problems independently)

7. Self-directed and takes ownership (i.e. manage own work and takes responsibility for the results; acts like an owner instead of a "cog in the machine")

8. Self-starter who can work independently, with minimal supervision

9. Able to handle ambiguity and changes

10. Excellent customer service skills (internal partners are our customers)

11. Excellent communication skills, verbal and written

NICE-TO-HAVE

1. Experience working with marketing teams and creative agencies

2. Knowledge or experience with rights management for creative and marketing assets

3. Experience working in financial services or other highly regulated industries

4. UX and UI best practices

5. Issue documentation for development fixes (Jira ticket writing)

6. Experience working with developers and technical teams

7. Adobe Workfront and AEM Sites experience

8. User acceptance testing (UAT) experience

location: Telecommute

job type: Contract

salary: $40 - 46 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES

1. End user access management and user support for AEM Assets

a. Access troubleshooting

i. Adobe Admin Console and Active Directory (i.e. basic back-end troubleshooting)

ii. First line of support for end users access issues (i.e. front-end troubleshooting/tech support)

b. Train users on how to use the platform

i. Including update existing and creating new training documents and job aids

c. Track requests, provide reporting and analysis using tracking data to identify process improvements

d. Provide user front line user support for platform issues, answer user questions

2. Asset processing

a. Asset ingestion (process incoming assets)

b. Metadata management, including managing AEM Assets metadata schemas

c. Asset expiry and removal

d. Pull asset use reports, provide data analysis from reports to identify platform enhancements

e. Adhoc asset hygiene and maintenance work

3. Asset search

a. Respond to asset search requests

i. Find assets, often with limited information provided

4. Attend agile ceremonies, create and update Jira tickets, work with lead librarian

5. Support platform enhancement work, as assigned

qualifications:

CANDIDATE PROFILE DETAILS:

Degree/Certifications Required: library sciences or records and information management preferred

Certifications:

Adobe AEM Assets and degree or certificate in library sciences preferred

Years of Overall Experience: 2-4

Preferred Candidate Background:

Digital asset management platform (DAM platform), platform access management, library sciences education, end user support and training

Adobe AEM Assets

High technical skills and technical acumen, records mgmt information (library science)

How performance will be measured: JIRA ticket resolution

MUST-HAVE HARD SKILLS:

(must be able to demonstrate)

1. Adobe AEM Assets or other DAM platforms experience

2. Adobe Admin Console / Adobe platform access management experience

3. Active Directory & Service Now experience

4. Metadata management experience

5. Library sciences or records and information management education or experience

6. Data retention schedules and policies (experience with is preferred, knowledge only may be acceptable)

7. Agile methodology, JIRA, and Confluence experience

MUST HAVE SOFT SKILLS:

(must be able to demonstrate)

1. Strong attention to details

2. High technical acumen - learn new platforms and technical concepts quickly

3. Independent thinker with strong critical thinking skills (i.e. connect cause and effect; analyze data for data informed solutions)

4. Proactive problem solver who is forward thinking (i.e. able to assess and anticipate issues and bottlenecks)

5. Fast learner who takes initiative

6. Resourceful (i.e. able to find solutions to problems independently)

7. Self-directed and takes ownership (i.e. manage own work and takes responsibility for the results; acts like an owner instead of a "cog in the machine")

8. Self-starter who can work independently, with minimal supervision

9. Able to handle ambiguity and changes

10. Excellent customer service skills (internal partners are our customers)

11. Excellent communication skills, verbal and written

NICE-TO-HAVE

1. Experience working with marketing teams and creative agencies

2. Knowledge or experience with rights management for creative and marketing assets

3. Experience working in financial services or other highly regulated industries

4. UX and UI best practices

5. Issue documentation for development fixes (Jira ticket writing)

6. Experience working with developers and technical teams

7. Adobe Workfront and AEM Sites experience

8. User acceptance testing (UAT) experience

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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