Digital Business Analyst III

RESPONSIBILITIES:
A client with Kforce is seeking a Digital Business Analyst III to join their team in San Diego, CA.

Summary:
This contractor role is critical to stabilizing operational coverage, restoring SLA performance, and building AI-driven automation into the team's core workflows. You will work across list management, dialer optimization, compliance execution, and campaign analytics - with a strong mandate to reduce manual lift through intelligent tooling and automation.

This is a high-impact, hands-on role for someone who thrives in a fast-moving environment, can work independently, and is passionate about using data and AI to scale operational efficiency.

Key Responsibilities:
* Support and execute automated list management across multiple Service Recovery and Regulatory programs
* Manage and optimize dialer performance, including throughput tuning and audience targeting for outbound call campaigns
* Build and maintain dashboards that support campaign visibility, performance tracking, and operational health monitoring
* Develop and manage data pipelines that power campaign execution
* Ensure compliance with National DNC requirements and Sanctions Screening processes
* Fulfill ad hoc campaign and data requests within 1-2 day SLA targets
* Implement AI-driven automation across list generation, campaign orchestration, dialer optimization, and ad hoc request fulfillment
* Support forecasting efforts
* Collaborate cross-functionally with CX, data science, marketing, product, vendors, and engineering teams

REQUIREMENTS:
* Bachelor's degree in a quantitative or technical field preferred, or equivalent practical experience
* Proficient in SQL and Python
* Hands-on experience with Databricks, data pipelines, and ETL processes
* Strong data visualization skills; experience with Tableau and/or Qlik Sense
* Demonstrated ability to work independently and manage multiple priorities under tight timelines
* Strong cross-functional communication skills; Comfortable working with marketers, vendors, product managers, and CX teams
* Detail-oriented with a tactical execution mindset
* Experience and strong interest in applying AI to automate data operations workflows
* Familiarity with auto dialers and outbound call platforms
* Experience working with data APIs

Preferred Qualifications:
* Experience with A/B testing and statistical analysis
* Familiarity with multi-touch outreach channels (email, outbound calls, SMS)
* Experience with outreach automation platforms or dialer systems
* Background in retention, churn intervention, or customer lifecycle marketing

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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