Consultant, Customer Business Unit Program Mgmt

Req ID: 132398
Region: Americas
Country: USA
State/Province: New Hampshire
City: Remote Employee US

Summary

The Global Customer Business Unit (GCBU) Account Manager acts as a vital member of the Account Management team, providing comprehensive support for the operational management of complex customer programs and projects. This role contributes directly to ensuring on-time, on-spec delivery, supporting the achievement of critical operational key performance indicators (KPIs), and meeting defined program goals. The Account Manager works closely with the GCBU leadership team, coordinating execution activities across internal functions (Sales, Supply Chain Management, Operations, Engineering, Manufacturing, etc.) to ensure collaborative execution and customer satisfaction.

The preferred candidate will be based in the Bay Area. Travel requirements dependent on candidate location but anticipated to be up to 25%.

Detailed Description

The core responsibilities of the GCBU Account Manager focus on execution support and operational engagement:

• Account & Program Execution Support
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    Support the Account Management Lead as a key point of contact for day-to-day program execution and project lifecycle management.
    
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    Work closely with the internal Account Management Lead to coordinate the account team's interface with cross-functional groups, including Development, New Product Introduction (NPI), Sales, Supply Chain Management, and Manufacturing.
    
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    Assist in developing comprehensive program plans, schedules, and tracking resource commitments to ensure customer deliverables are met on time and to meet financial goals.
    
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    Participate in program tracking meetings and operational reviews with both the customer and the internal account team, ensuring transparent communication.
    
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    Support the implementation and maintenance of customer business processes, communication flows, and issue escalation protocols.
    
• Performance Metrics and Delivery Assurance
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    Assist in the tracking and reporting of all key program performance indicators (KPIs), operational metrics, and critical delivery milestones.
    
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    Monitor and report on overall program execution status and adherence to defined strategic and operational objectives.
    
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    Support the development of clear and measurable action plans to correct schedule deviations or issues impacting program scope or quality goals.
    
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    Participate in program execution reviews, focusing on planning, adherence to schedules, and monitoring operational efficiency.
    
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    Help ensure compliance with all contractual and performance commitments related to delivery, quality, and timelines.
    
• Customer Relationship & Communication
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    Communicate with the customer as directed by the Account Management Lead to ensure ongoing satisfaction with products and company performance.
    
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    Participate in the process of receiving and documenting customer issues and complaints, helping to coordinate internal responses, and following up to closure.
    
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    Assist in soliciting performance feedback, preparing customer satisfaction surveys, and communicating critical insights back to internal teams.
    
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    Support the Sales team and GCBU leadership by gathering and formatting necessary content for customer communications and business reviews.
    

Knowledge/Skills/Competencies

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  Strong Teamwork, Collaboration, and Communication skills, with a focus on working effectively within a large group environment.
  
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  Proven ability to work effectively across global Cross-Functional Teams in a matrix organization structure.
  
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  Foundational expertise in Program Performance Management and Operational Delivery Assurance.
  
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  Practical knowledge of KPI definition, data tracking, and reporting methodologies.
  
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  Strong skills in Relationship Support and customer communication.
  
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  Excellent understanding of Program Lifecycle Management and operational methodologies.
  
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  Solid grasp of Industry, Market, and Technology relevant to the customer's business.
  
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  Proficiency in Data Analytics and the ability to rapidly learn and utilize internal IT tools for performance tracking.
  
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  High degree of computer literacy, with strong proficiency in Microsoft Office applications.
  
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  Excellent understanding of company capabilities, offerings, sites, and key functional teams (e.g., Celesca's ecosystem).
  

Physical Demands

• Duties of this position are performed in a normal office environment
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
• Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)

Typical Experience

• Eight (8) or more years of relevant professional experience, preferably in program management support, customer-facing roles, or strategic account execution within the relevant industry.

Typical Education

• Bachelor's degree in a related field (e.g., Engineering, Business Management, or a technical discipline). An equivalent combination of education and experience may be considered.

Salary

The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range.

The range described in this posting is an estimate by the Company, and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

123K - 191K

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.
Celestica is an E-Verify employer.

COMPANY OVERVIEW:
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.