Telecommunications Analyst II

PROLIM Global Corporation is hiring Telecommunications Analyst II for a top tier direct Customer.

Title: Telecommunications Analyst II

Location: St. Louise, MO

Duration: Fulltime/Permanent

Job Description:

We are seeking a Telecommunications Analyst II responsible for developing, maintaining, and supporting enterprise telecommunications and technology systems that enhance business operations and organizational communication effectiveness.

Key Responsibilities

• Analyze business communication requirements and recommend appropriate telecommunications solutions.
• Maintain, troubleshoot, and upgrade VoIP communication platforms and call recording systems.
• Administer call center environments, including:
• IVR (Interactive Voice Response)
• Call routing
• Holiday schedules
• DID management
• Extension moves, adds, and changes (MACD)
• Troubleshoot Cisco voice infrastructure, analog devices, voice gateways, CUBE routers, and network connectivity issues.
• Support overhead paging systems and door/gate access communication systems.
• Generate telecom usage, availability, and management reports.
• Evaluate and recommend new telecommunications equipment and technologies.
• Manage incident tickets and provide end-user telecommunications support.
• Coordinate with vendors and service providers to resolve telephony and carrier-related issues.

Required Technical Skills

Telecommunications & Voice Technologies

• Cisco Unified Communications Manager (CUCM / Cisco Call Manager) experience.
• Enterprise VoIP administration and support.
• SIP trunking knowledge.
• Voice gateway administration and support.
• Cisco CUBE router troubleshooting.
• Cisco Jabber experience.
• Cisco Finesse experience.
• Call center configuration and support.

Telecom Infrastructure

• Structured cabling and telecommunications infrastructure.
• 66-block cross-connect experience.
• Cabling toning and tracing.
• Analog phone systems support.
• Telecom circuit troubleshooting.

Systems & Networking

• Windows 10 administration.
• Windows Server 2008-2019 experience.
• Voice and data network troubleshooting.

Preferred Qualifications

• Cisco certifications preferred (CCNA, CCNP, Collaboration, Voice, etc.).
• Experience integrating telecommunications systems with badge access, door control, or gate access systems.
• Experience supporting enterprise paging systems.

Education

• Bachelor's degree in Telecommunications, Information Technology, or a related field.
• Equivalent work experience will be considered.

Experience Required

• Minimum 3 years of telecom, telephony, VoIP, or infrastructure support experience.