Desktop Technician
Contract Corp To Corp
Contract W2
12 Months
On-site
$32 - $34/hr
Talent Software Services, Inc
Fitment
Dice Job Match Score™
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Job Details
Skills
- HOSPITAL
- HEALTH CARE COMPANIES
- HEALTHCARE
- MEDICAL CENTER
- CLINICAL ENVIRONMENT
Summary
Position Summary:
- The Desktop Support Technician supports all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment.
- The Technician ensures service level commitments and deliverables are met.
- Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review
- Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
- Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
- Coordinates with vendors on break/fix issues as necessaryImages, installs, and supports software for all workstation types
- Troubleshoots, supports, and repairs hardware.
- Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
- Experience with service delivery modes, processes, techniques and tools, required
- Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required
- Knowledge of Citrix, Networking (TCP/IP, DNS), required
- Excellent written and oral communications skills as well as analytical and organizational skills, required.
- Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferredITIL v3 Foundation or Six Sigma Certification, preferred
- High School Diploma or equivalent required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: talmn001
- Position Id: 26-07903
- Posted 2 days ago
Company Info
We pride ourselves in making sure that diversity in the workplace is at the forefront of our business. Our Founder, Dave Iacarella, is an Army Veteran who is committed to giving back to fellow Veterans. We are proud of our history of transitioning military Veterans into the workforce with companies that value their service. TALENT helps companies meet their veteran and diversity spend initiatives and requirements. We are committed to supporting veteran and diverse organizations.
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