iTech US, Inc.
iTech US, Inc.

Major Incident Manager

West Chester, PA, US • Posted 2 hours ago • Updated 2 hours ago
Contract W2
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

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Job Details

Skills

  • Grafana
  • Incident Management
  • Scripting
  • AppDynamics

Summary

  • Must will to work onsite
  • Lead major incident management for high-severity outages, driving resolution across cross-functional teams and ensuring minimal business impact.
  • Apply expertise in SRE, operations engineering, and reliability architecture to improve platform stability, governance, and operational standards.
  • Work on automation & observability, including monitoring, alerting, and auto-remediation to enhance incident response efficiency.
  • Hands-on with tools like ELK (Elastic Stack), Grafana, AppDynamics, and COP, including scripting, auto-executing queries, and attaching logs/metrics/traces to incidents.
  • Enhance alert intelligence by analyzing metrics deviations, log patterns, anomaly trends, and clearly communicate updates to stakeholders and leadership
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80181903
  • Position Id: 8958616
  • Posted 2 hours ago

Company Info

About iTech US, Inc.

iTechGRC enables businesses to collect and integrate risk, compliance, audit, and third-party vendor data across the organizational silos to derive actionable business intelligence. We are a part of iTechUS, Inc, which has been there for over 20 years and is a leading business growth solutions provider. The team has transformed over 500 companies in every industry, focusing on performance, reliability, security, flexibility, and cost-efficiency.

We established iTechGRC to provide and implement the next generation of integrated risk management solutions that utilize the latest technology to help you achieve risk and compliance objectives. Guided by the vision of our Chairman and Chief Executive Officer, Kishore Khandavalli, we go beyond standard checklist activities and instead employ a targeted and tailored approach for the unique GRC needs of each customer.

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