CRM Architect (Dynamics 365 & CPQ)

Role: CRM Architect (Dynamics 365 & CPQ)

Location: Fremont, CA

Customer prefers architects to be here onsite for at least 3 days a week, hence the ask for local or travel candidates. Travel expenses will be covered by the client

Role Summary

Leads the technical architecture design for Lam''''''''''''''''s CRM and CPQ transformation across Global Customer Operations. Defines system blueprint concepts, integration patterns, and data architecture for the future-state CRM environment spanning opportunity management, quote/deal management, and sales forecasting.

Key Responsibilities

• Define future-state CRM architecture for Dynamics 365 environment
• Design CPQ integration patterns and configuration approach for complex product structures
• Develop system blueprint concepts for opportunity-to-quote-to-deal lifecycle
• Define master data architecture for customer, product, pricing, and pipeline alignment
• Design data access patterns and entitlement logic (role, account, region-based security)
• Lead technical decision workshops with Lam enterprise architects
• Provide CPQ vendor advisory input (evaluation criteria, demo participation, proposal review)
• Ensure alignment between CRM design and SAP S/4 integration touchpoints

Required Experience

• 10+ years enterprise architecture with 5+ years focused on CRM platforms
• Deep hands-on experience with Microsoft Dynamics 365 CE (Sales, Customer Service)
• Strong understanding of CPQ platforms and configure-to-order business models
• Experience designing CRM-to-ERP integration patterns (Dynamics to SAP preferred)
• Master data management and data governance design experience
• Ability to translate business requirements into technical architecture
• Experience leading architecture workshops with senior stakeholders
• Strong communication skills for executive-level presentations

Preferred

• Direct experience with CPQ platforms (SAP CPQ, Oracle CPQ, Conga, Experlogix, PROS)
• Semiconductor, capital equipment, or high-tech manufacturing industry background
• Experience with complex approval workflows and deal desk automation
• Understanding of PLM-to-CPQ integration patterns
• Azure integration services experience
• Prior consulting or advisory engagement experience

Key Deliverable Ownership

• Unified CRM Lifecycle Blueprint
• GCO System Blueprint Concepts and Architecture
• CPQ Integration Concepts
• Master Data Architecture Concepts

• Data Access and Entitlement Concepts