Help Desk Support - On-Site (Wichita, KS)Contract | 12 Months | On-Site Shifts Available: 9am-6pm CST or 11am-8pm CST (Saturday rotation)
OverviewTEKsystems is partnering with Georgia-Pacific on a major
2026 enterprise initiative supporting a large-scale
Bring Your Own Device(BYOD) transition. This project will impact roughly
9,000 users, and
we are hiring
two Help Desk Support Technicians to assist employees as
they migrate their devices.
This is an excellent opportunity to support a high-visibility,
enterprise-level effort within a Fortune 500 environment.
Responsibilities- Provide phone-based help desk support for employees transitioning to BYOD devices
- Assist users with:
- Password resets
- PIN setup
- Permission updates
- Routing numbers and device transition steps
- Work tickets within a standard ticketing system (ServiceNow experience preferred)
- Deliver high-quality customer service and clear communication
- Troubleshoot basic technical issues related to device access, authentication, and user setup
- Collaborate with the Digital Workplace Services team to ensure smooth onboarding and issue resolution
- Work on-site at the Koch campus Monday-Friday; Saturday coverage is remote (rotating schedule)
Required Skills- Help Desk / Service Desk experience
- Strong customer service and communication skills
- Experience with phone support and ticketing systems
- Ability to perform password resets, account permissions, and basic troubleshooting
- Familiarity with Windows 10, Office 365, and general desktop support concepts
Nice-to-Have Skills- Experience with ServiceNow
- Previous enterprise support experience
- Understanding of BYOD environments
Work Schedule- Shift 1: 9am-6pm CST (1-hour lunch)
- Shift 2: 11am-8pm CST (1-hour lunch)
- Saturday rotation: 9am-6pm CST (remote)
Work Environment- On-site at 4111 E 37th St N, Wichita, KS 67220
- Saturday shifts can be worked from home
- Collaborative environment within the Digital Workplace Services division
Job Type & LocationThis is a Permanent position based out of Wichita, KS.
Pay and BenefitsThe pay range for this position is $50000.00 - $60000.00/yr.
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Workplace TypeThis is a fully onsite position in Wichita,KS.
Application DeadlineThis position is anticipated to close on May 21, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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