ServiceNow SME

Rosslyn, VA, US • Posted 30+ days ago • Updated 6 hours ago

Full Time

On-site

Depends on Experience

Cayuse Holdings, LLC

Fitment

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Job Details

Skills

Strategic Planning
Project Portfolio Management
Demand Management
Resource Management
Enterprise Architecture
Agile Management
Innovation
Teamwork
Development Testing
Architectural Design
Customer Relationship Management (CRM)
Business Acumen
IT Transformation
Business Management
Business Process
Data Collection
Gap Analysis
Impact Analysis
Process Improvement
Collaboration
Portfolio Management
SPM
Management
Agile
Security Clearance
PASS
Articulate
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Attention To Detail
Multitasking
Adaptability
Quick Learner
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
Information Technology
Computer Science
ServiceNow
ITIL
COBIT
IT Service Management
Health Care
Insurance
Productivity
System Integration Testing
Professional Development
Law

Summary

Overview

The ServiceNow SME will configure ServiceNow, Strategic Portfolio Management to quickly address Strategic Planning, Project Portfolio Management, Demand Management, Resource Management, Enterprise Architecture, Agile Management processes and evaluate both the office organization and the ServiceNow implementation to make recommendations to streamline delivery in conjunction with Cayuse management. This role will create ServiceNow strategy as well as perform hands-on configuration and development as part of an energetic and focused reorganization. Leads integration with external tools as needed. Should be able to act as ServiceNow Architect when architect is unavailable.

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Act as an engagement or workstream lead across all aspects of a ServiceNow SPM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
Ability to communicate the configuration in both verbal and architectural design.
Ability to build and foster client relationships and demonstrate value.
Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
Provide guidance and industry leading practice expertise for ServiceNow SPM process implementations, including how specific business objectives can be met through process and technology transformation.
Ability to communicate Technology Business Management (TBM) concepts as part of ServiceNow SPM efforts.
Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources if needed.
Ability to create high quality deliverables and project artifacts.
Develop ServiceNow Architecture in conjunction with current ServiceNow Architect.
Communicate past experience with ServiceNow Portfolio, Security best practices to current team to train on best practices.
Provide critical information to Senior Management to include data collection, discovery, gap analysis, cost impact analysis, and process improvement for many projects/tasks and quarterly key performance indicator monitoring initiatives.
Collaborate with intra- and inter-department resources and stakeholders to facilitate discussions and provide information dissemination in support of key mission initiatives.

Other duties as assigned.

Qualifications

Hands-on professional experience with Strategic Portfolio Management (SPM) a must
Experience handling multiple projects at once.
Experience taking over management of projects at different levels of completion.
Experience in agile delivery model.
Top Secret Security Clearance is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Preferred Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other relevant certifications.
Experience working in government, defense, or security-related fields.
Knowledge of ITIL, COBIT, or other IT service management and governance frameworks.

Our Commitment to you / overview of benefits

Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Reports to: Program Manager

Working Conditions

Professional office environment, with the ability to work onsite in the main office.
Must be physically and mentally able to perform duties extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
Must be able to sit for long periods of time looking at computer screen.
May be asked to work a flexible schedule which may include holidays.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $160,000.00 - USD $180,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099930
Position Id: 103900
Posted 30+ days ago

Company Info

About Cayuse Holdings, LLC

Founded initially in 2006, Cayuse Holdings is today comprised of a family companies headquartered near Pendleton, Oregon, with offices in the Washington D.C. metro area, and Honolulu, HI. Tribally owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR), Cayuse Holdings is a 100% Indian Owned Economic Enterprise and a foremost provider of responsible sourcing/certified diversity solutions for commercial, government, and tribal clients.

Our Mission

To become the #1 American Indian-owned commercial, government, and tribal contractor, providing trusted value for our clients, reliable and rewarding careers for our employees and contributing to the growth of the CTUIR.

Our Vision

Grow the Company, Grow the People!

Šapásttawaxt kutkutpama,́ Šapásttawaxt natítayt

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