AI Enablement Specialist

Duties and Responsibilities

• Facilitates workshops, demonstrations, webinars, and office-hours sessions on approved AI tools for audiences ranging from novice to advanced.
• Delivers live demonstrations of AI capabilities using realistic business scenarios and answers questions in real time.
• Supports the training content lead in developing and maintaining AI Enablement learning materials, job aids, user guides, and reference resources.
• Coaches individuals and small groups, adapting explanations to varying levels of technical comfort.
• Monitors AI product releases and new features, evaluates their relevance, and recommends updates to training content and adoption approaches.
• Contributes ideas for new learning experiences, content refreshes, and adoption strategies.
• Partners with AI Enablement team members and business stakeholders to align training with evolving priorities.
• Gathers feedback from sessions and learners and applies it to improve materials and delivery.
• Maintains proficiency in the firm's approved AI platforms at a level sufficient to teach others.
• Performs other duties and responsibilities as assigned.

Knowledge of

• Generative AI concepts, tools, and practical business use cases.
• Adult learning and presentation techniques sufficient to deliver clear, engaging sessions.
• Standard office productivity software (Microsoft 365 or equivalent).

Skill in

• Leading a room — presenting and facilitating confidently in front of live audiences, in person and virtually.
• Explaining complex or technical topics in plain, approachable language.
• Coaching and supporting learners across a wide range of technical ability.
• Written communication, including developing clear instructional and reference materials.
• Hands-on use of generative AI platforms (Microsoft Copilot, ChatGPT, Claude, or similar), including regular experimentation with new features and capabilities.

Ability to

• Command attention and credibility with learners and stakeholders at varying levels of seniority.
• Learn new technologies independently and quickly reach a level of proficiency sufficient to teach them.
• Work effectively in a rapidly changing environment where tools and priorities shift frequently.
• Take initiative, work with limited direction, and manage multiple concurrent commitments.
• Receive and act on feedback constructively.
• Collaborate across teams and contribute ideas openly.
• Maintain a customer-focused approach oriented toward helping people succeed with new technology.

• Bachelor's degree in any discipline and a minimum of two (2) to three (3) years of professional experience 
• ~or~ Any equivalent combination of experience, education, and/or training approved by Human Resources.

Bonus:

• Experience facilitating instructor-led training, webinars, workshops, or technology-focused learning sessions.
• Experience creating or updating learning materials, job aids, or documentation.
• Basic design skills and familiarity with Adobe Creative Cloud, particularly InDesign.