We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
Business Unit Description: Technology Infrastructure and Innovation (TI&I) spans the areas of Technology, Information Security, Deposit Operations, Loan Operations, Project Management, Data Management Office, Corporate Real Estate, Corporate Security, and Risk & Governance. TI&I delivers operational excellence by effectively managing the technology and operations required to run the bank, enables the bank's transformation by focusing on clients, innovating for the future and simplifying operations and supporting the bank's growth objectives through flawless execution of strategic initiatives.
The US Commercial Operations Team within TI&I includes Payments, Deposit, and Loan Operations. These teams provide services to support commercial and consumer banking through the delivery of wire and ACH processing, item (check) processing, debit card services, fraud monitoring, client onboarding functions, exception processing, operational support to the bank's core lines-of-business by delivering end-to-end loan and trade operations services, including loan closing, servicing and compliance functions.
The Sr. Analyst, Business Analytics serves as a strategic analytics partner supporting US Payment Operations, risk management, and governance initiatives. This role is responsible for transforming data into actionable insights that inform risk decisions, drive operational improvements, and enable executive reporting. The analyst works cross-functionally with Operations, Technology, Risk, and Compliance teams to analyze trends, assess impacts, and support data-driven decision making across payment products.
In addition, the Sr. Analyst manages comprehensive procedure documentation, facilitates operational reviews, and delivers robust metrics reporting to ensure accuracy and operational excellence. The analyst acts as a key resource for audit requests, system upgrades, and governance reporting, collaborating across teams to maintain alignment and support business objectives. #LI-TA
Who You'll Be Doing Business & Risk Analytics
- Analyze payment data to identify trends, anomalies, and emerging risks across payment channels (e.g., ACH, wires, Capital Markets).
- Develop metrics, dashboards, and reports that provide visibility into risk exposure, control performance, and operational health.
- Perform root cause analysis on incidents, exceptions, and losses to support remediation and process improvement.
- Translate complex datasets into clear, actionable insights for leadership and stakeholders.
Governance, Documentation & Audit Support
- Maintain and update procedure documentation to ensure it reflects current practices and regulatory requirements.
- Serve as a key resource for internal and external audits, preparing and providing required data, reports, and supporting materials.
- Provide analytical support for policy, procedure, and control effectiveness discussions.
- Serve as a key resource for internal and external audit requests, providing data, reports, and supporting documentation as needed.
Reporting & Executive Communication
- Produce recurring and ad hoc reporting for senior leadership and executive audiences.
- Automate and enhance reporting to improve accuracy, efficiency, and scalability.
- Ensure data consistency, integrity, and alignment with enterprise reporting standards.
- Present findings and recommendations in a clear, concise, and executive-ready manner.
System Upgrades & Process Improvement
- Identify opportunities to streamline reporting, reduce manual processes, and improve analytical capabilities.
- Stay current on payment industry trends, regulatory expectations, and analytics best practices.
- Support system upgrades and enhancements, including validating data integrity, updating reporting processes, and ensuring operational continuity.
- Identify opportunities to streamline reporting, reduce manual processes, and improve analytical capabilities.
At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1 day per week on-site, while other days will be remote.
Who You Are Required
- Bachelor's degree in Business Analytics, Finance, Economics, Data Analytics, or a related field.
- 5+ years of experience in business analytics, data analysis, or reporting within financial services or a regulated environment.
- Strong analytical skills with experience working with large datasets and multiple data sources.
- Advanced proficiency in Excel and experience with reporting or BI tools.
- Ability to translate data into insights and communicate effectively with both technical and non-technical audiences.
- Experience managing procedure documentation and supporting audit activities within a regulated environment.
- Familiarity with system upgrade processes, including user acceptance testing (UAT) and post-implementation validation.
Preferred
- Experience working with ACH, wire, or real-time payment environments.
- Proficiency in IBS Business Intelligence (BIC), including the management and ownership of BIC reports.
- Skilled in using Power BI, Alteryx Designer, Tableau Desktop, and Tableau Server.
- Demonstrated ability to define KPIs, KRIs, and other performance metrics.
- Familiarity with payment and risk systems, including FIS OPF, LexisNexis, IBS Insight, Fusion, ECHOS, and TRIPS Disputes,
- Proven track record in preparing and supporting executive or board-level reporting.
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At CIBC, we offer a competitive total rewards package. This role has an expected salary range of
$86,000- $100,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know - CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location IL-70 W Madison St, 9th Fl
Employment Type Regular
Weekly Hours 40
Skills Actionable Insights, Actionable Insights, Ad Hoc Reporting, Alteryx, Analytical Thinking, Analytics, Business, Business Analytics, Business Intelligence (BI), Business Intelligence Tools, Business Operations, Compliance Functions, Data Analysis, Data Analytics, Data-Driven Decision Making, Data Management, Datasets, Datasource, Data Transformation, Data Trends, Documentations, Enterprise Reporting, Executive Reports, Governance Reporting, Identifying Opportunities {+ 17 more}
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