Debt Collections Specialist
The DCEU Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving debtor issues and reducing accounts receivable delinquency by securing and monitoring the debtor s payment plan. Activities include: 1) Reviewing open accounts for collection efforts, 2) Making outbound collection calls in a professional manner while keeping and improving customer relations, 3) Monitor customer payments in accordance with payment plan due dates, 4) Identify issues attributing to payment plan default and discuss them with management prior to escalation to USAO or PC office, 5) Review and monitor assigned accounts and all applicable collection reports, 6) Provide timely follow-up on payment arrangements, 7) Mail (electronically or US Mail) correspondence to debtors to encourage payment of outstanding balances owed to submitting Agency.
Must Haves:
Credit Services Management
Collections Processing
Associates degree
Minimum of 1 year experience in related field. Skills and experience doing credit analysis, viability of debt collection and procedural steps for debt collection. Past experience needed in an debt collections environment.
The Customer Service and Support Technician 2 may perform some of the following tasks
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Maintains call center database by entering information and document customer interaction
- Updates job knowledge by participating in educational opportunities and knowledge management
- Develops appropriate reporting requirements by supervisor or manager
- Handles Subject Matter Expert inquiries and assist other team members
- Assists in the training of new-hires and assist in quality assurance activities
- Level 2 performs more varied and difficult tasks compared to Level 1, yet has less autonomy than Level 3.
Clearance
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information
Compensation and Benefits
Salary Range: $50,000 - $70,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
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