ServiceNow Architect

ServiceNow Architect: (Remote):

About the role

We are hiring a ServiceNow Architect to own the technical direction of our ServiceNow platform end to end. You will design scalable solutions across ITSM, ITOM, security and risk workflows, set platform standards, and guide developers and admins through delivery.

Key responsibilities

Architecture and design

• Define the target-state architecture and multi-year roadmap for the ServiceNow platform.
• Design end-to-end solutions across ITSM, ITOM, CMDB, HRSD, CSM, SecOps and IRM/GRC, including Vendor Risk Management.
• Lead data model and CMDB design aligned to the Common Service Data Model (CSDM).
• Architect integrations with enterprise systems using REST/SOAP APIs, IntegrationHub, MID Servers and Service Graph Connectors.

Governance and standards

• Own platform governance: coding standards, design reviews, update set and release management, and instance strategy.
• Keep the platform close to out-of-box and limit technical debt from customization.
• Enforce security, access control (ACLs, roles, domain separation where relevant) and compliance requirements.
• Plan and oversee family upgrades, clone strategy and instance health checks.

Delivery leadership

• Translate business requirements into technical designs, estimates and user stories.
• Provide technical leadership and code review for developers, admins and implementation partners.
• Partner with product owners on backlog prioritization in an Agile delivery model.
• Troubleshoot complex performance, integration and scripting issues.

Stakeholder engagement

• Advise IT, security and business leaders on platform capabilities, licensing and new module adoption.
• Present architecture decisions and trade-offs to architecture review boards and executives.
• Evaluate new ServiceNow releases and capabilities, including Now Assist and AI features, for business value.

Required qualifications

• 8+ years in IT, including 5+ years hands-on ServiceNow development and administration.
• 2+ years in an architect or technical lead role on enterprise ServiceNow implementations.
• Deep expertise in ITSM and CMDB/CSDM, plus working knowledge of at least two of: ITOM, SecOps, IRM/GRC, HRSD, CSM.
• Strong scripting in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts and UI Policies.
• Experience with Flow Designer, IntegrationHub, Service Portal and Workspace/UI Builder.
• Proven integration design using REST/SOAP, MID Server, LDAP/SSO and third-party tools.
• Hands-on experience with upgrades, ATF (Automated Test Framework) and instance performance tuning.
• Bachelor's degree in Computer Science, Information Systems or equivalent experience.

Preferred qualifications

• ServiceNow Certified System Administrator (CSA) — strongly preferred.
• Certified Application Developer (CAD) and one or more Certified Implementation Specialist (CIS) credentials, e.g. ITSM, Discovery, Risk & Compliance, Vendor Risk Management.
• Certified Technical Architect (CTA) or Certified Master Architect (CMA) progress — a strong plus.
• ITIL 4 Foundation or higher.
• Experience in a regulated industry (financial services, healthcare, public sector) or with third-party risk programs.
• Exposure to Now Assist, Predictive Intelligence or Performance Analytics.
• Prior consulting or ServiceNow partner experience across multiple client environments.