Application Analyst Epic Ambulatory

• Posted 5 hours ago • Updated 5 hours ago
Full Time
depending on experience
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Job Details

Skills

  • Performance Management
  • Preventive Maintenance
  • Project Management
  • Software Troubleshooting
  • Test Plans
  • Database
  • Report Writing
  • Training
  • Technical Support
  • Help Desk
  • Network
  • Reporting
  • Computer Hardware
  • Software Installation
  • Documentation
  • Messaging
  • Change Control
  • Release Management
  • Nursing
  • Ambulatory Care
  • Workflow
  • System Implementation
  • Testing
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Visio
  • Analytical Skill
  • Conflict Resolution
  • Problem Solving
  • Critical Thinking
  • Management
  • Presentations
  • Communication
  • SAP BASIS
  • Epic
  • Salesforce.com
  • DICE
  • MIT
  • Military
  • Collaboration
  • Partnership
  • Law

Summary

City/State:
Yonkers, New York
Grant Funded:
No
Department:
IT - Epic - AMB Primary Care
Work Shift:
Day
Work Days:
MON-FRI
Scheduled Hours:
8:30 AM-5 PM
Scheduled Daily Hours:
7.5 HOURS
Pay Range:
$97,643.99-$122,054.99

APPLICATION ANALYST EPIC AMBULATORY

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report . For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its technology teams as a system-level priority, and we are seeking an Application Analyst to join our Epic team.

Montefiore requires employees to reside in NY, NJ, CT, or PA and to be immunized.

Responsibilities:
  • Install new applications, new components, and upgrade existing applications. Configure application settings.
  • Provide go-live and rollout support.
  • Provide training and support for end users on new applications, modules, and functionality.
  • Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
  • Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
    • Analyze business/clinical needs and requirements.
    • Evaluate the operational workflow that is applied to the system.
    • Create system specifications from user requirements.
  • Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
  • Design database queries and create reports utilizing a report-writing tool.
  • Monitor application issues and evaluate issues as they arise.
  • Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
  • Provide 24 x 7 on-call coverage for user support on a rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
  • On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its' affiliates (on-site, rotational support).
  • Analyze necessary application modifications and work with the appropriate Montefiore Technology associate or the vendor to coordinate the modification.
  • Function as a liaison to the vendor for Montefiore Technology,
    • Contact vendor to report escalations and obtain assistance with solving issues.
    • Assist with the coordination of vendor activities including hardware or software installation.
  • Optimize ambulatory and primary care clinical workflows, including documentation, orders, In Basket messaging, health maintenance, and visit workflows.
  • Participate in governance review, change control processes, and release management.
  • Collaborate with providers, nursing staff, and operational leaders to gather requirements and improve workflows.
  • Performs other related duties as required.


Requirements:
  • Bachelor's degree or equivalent experience
  • Epic certification in Ambulatory or Orders is required
  • Solid knowledge of inpatient and ambulatory workflows
  • Experience with Behavioral Health, Social Work and Primary Care specialties is preferred
  • 3+ years of related clinical or business experience
  • Application/System implementation, troubleshooting, testing, and support experience
  • Full life cycle of implementation with go-live support experience
  • Strong desktop skills including Word, Excel, PowerPoint, Visio
  • Strong analytical and problem-solving skills
  • Critical thinking skills
  • Strong interpersonal skills with customers, vendors, peers and management
  • Presentation skills
  • Excellent written and verbal communication skills
  • On a rotational basis, provide remote 24 x 7 on-call support
  • On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its' affiliates
  • MEETING ALL REQUIREMENTS FOR EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT

#SF-DICE-MIT #LI-SC

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10122138
  • Position Id: JR228560
  • Posted 5 hours ago

Company Info

About Montefiore Health System Inc

Montefiore’s IT professionals use their talents to create and support technologies that save people’s lives, and enhance patient outcomes, and improve enhance quality of life for people in the communities we serve. Yes- we are big – over 30,000 employees - but we are centered in values that start with our communities.

Our IT teams work on the technologies that allow Montefiore’s Children’s Hospital to rank among the nation’s best 15 years in a row. Every facet of Montefiore has reason to be proud. Montefiore’s survival rate for liver transplants is among the best in the country. Cardiology at Montefiore pioneered bloodless heart transplantation and innovative techniques to treat heart illnesses with non-invasive procedures.  US News and World Reports named Montefiore as a leader in orthopedics, urology, pulmonology/lung surgery, and GI surgery, to name a few. Not to mention our school health program that provides integrated health services including behavioral health and dental services to thousands of NY kids who need us.

Why should you care about this?

The network engineers, systems engineers, applications analysts, database developers, project managers, and countless other IT people who are part of Montefiore create an infrastructure that allows our clinicians to perform the lifesaving and life-enhancing work we do every day. Their efforts make it possible for our Albert Einstein College of Medicine to participate in groundbreaking research and share clinical solutions with academic medical centers across the globe. Their skills support strong relationships with government, corporate, and community organizations that help us get paid for the work we do.

By the way- our people work on a diverse platform that includes AWS, Azure, Zscaler, Informatica, Epic, Java, .NET, Oracle, Cisco, Infor, JAMF, VMware, and a nice long list of other tools.

How good would it feel to know that your talents are going to improve things for people in the communities where we live, while working in a respectful, diverse environment? 

Our workplace is routinely recognized at a national level for diversity, including for LGBTQ individuals and people of all ages.

Montefiore's IT employees have access to a generous benefits package. For starters: what would you do with 37 paid days off per year?

Ask a recruiter about our opportunities, career development programs, and our employee benefits – you won’t be disappointed.

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