Description We are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment.
POSITION: TECHNICAL SUPPORT SPECIALISTLOCATION: DALLAS, TXDURATION: 6 MONTH CONTRACT TO PERMANENT RATE: $25-$30/HOURResponsibilities:- Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.
- Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.
- Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.
- Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.
- Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.
Requirements Required Skills:- Experience supporting Windows environments with exposure to macOS and/or iOS devices.
- Familiarity with Intune or similar device management tools for workstation or mobile device administration.
- Strong understanding of fundamental computer hardware, software applications, and introductory networking concepts.
- Proficiency with common productivity tools, including Microsoft Office.
- Ability to manage multiple tasks, communicate clearly with end users, and provide positive customer service.
- Comfortable working in a team environment with a desire to expand technical knowledge through ongoing training.
Qualifications:- High school diploma or equivalent required; technical certifications or IT-related training are a plus (such as CompTIA A+ or Microsoft certifications).
- Prior helpdesk or technical support experience preferred, especially in environments involving device inventory or asset tracking.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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