Oracle Cerne Technical Consultant

• Experience providing AMS support for large healthcare environments required.
• Strong experience with SLA and KPI-based service delivery required.
• Hands-on experience with ITIL v3/v4 operations and SCRUM-based delivery required.
• Strong functional knowledge of Oracle Cerner modules required.
• Experience managing incidents, problems, changes, and service requests required.
• Experience handling P1/P2 incidents and RCA ownership required.
• Knowledge of healthcare security, access management, and compliance processes required.
• Strong communication and stakeholder management skills required.

Responsibilities:

• Provide technical and functional support for Oracle Cerner applications within healthcare environments.
• Support AMS operations following ITIL and SCRUM methodologies.
• Manage incidents, service requests, problems, and change management activities.
• Handle P1/P2 production incidents and lead root cause analysis activities.
• Monitor SLA/SLO compliance and support operational reporting activities.
• Drive incident trend reduction and knowledge deflection initiatives.
• Provide on-call and after-hours support coverage as required.
• Support resolution of incidents and service requests including RITM management.
• Prepare and present RCA reports and problem management documentation.
• Maintain knowledge management documentation and operational procedures.
• Collaborate with healthcare operations, technical teams, and stakeholders to ensure system stability and service continuity.
• Support security, access management, audits, and compliance-related activities.

Core Functional Domains:

• Registration / ADT.
• Charge Services / Patient Accounting.
• Clinical modules including FirstNet, CareAware, and Nursing.
• Ancillary systems including PathNet, RadNet, and Pharmacy dependency-level support.
• Core Security including access management, roles, and audits.

Should Have:

• Experience in delivery roles supporting large U.S. healthcare organizations preferred.
• Experience with healthcare compliance and audit processes preferred.
• Knowledge of operational governance and service improvement initiatives preferred.

Skills:

• Oracle Cerner application support expertise required.
• Strong ITIL operations and service management skills required.
• Incident, problem, and change management skills required.
• Root cause analysis and troubleshooting skills required.
• SLA/KPI monitoring and reporting skills required.
• Strong analytical and problem-solving abilities required.
• Excellent verbal and written communication skills required.
• Team collaboration and stakeholder management skills required.

Qualification and Education:

• Bachelor s degree in Information Technology, Healthcare Informatics, Computer Science, or related field preferred.
• ITIL certification preferred.
• Relevant Oracle Cerner certifications preferred.