Support Specialist

RESPONSIBILITIES:
Kforce has a client seeking for a Systems Support Specialist in Chicago, IL. This role will provide hardware support for all lines of business Computers, Tablets, Phones, and printers. Primary duties include systems installation, configuration, and administration, e-mail and user account management, patch management, hardware and application software installations and upgrades, problem troubleshooting, and general user assistance. The Support Specialist will also be creating and maintaining internal documentation and sharing user insights to influence device designs, standards, and rollouts.

Technical Services:
* Taking ownership and accountability for the projects and efforts assigned to you
* Company-wide projects (system upgrades, security rollouts)
* Testing and qualifying new hardware
* Repair defective systems and printers
* Manage Timeclock rollouts, Troubleshooting and configuration
* Maintains updated remote access tools (i.e. Splashtop) on all devices
* Work with PC vendors to create quotes and resolve warranty issues
* Securely wipe and assist with surplus older equipment

Provide direct end-user support for Windows, Mac OS, and Linux operating systems in a heterogeneous networked environment, minimizing the number of issues that must be referred to level 3 System Admins:
* Initial OS installation and physical deployment of workstations to users
* Monitor and resolve OS patch and antivirus issues
* Conduct network troubleshooting and IP management
* Application support, installation, and upgrades
* Support and troubleshoot printer issues

REQUIREMENTS:
* Relevant industry certifications preferred (i.e.: Azure, Office365 Admin or similar designations)
* 3-5+ years of virtual experience
* Experience Managing Office 365 users
* Experience with Exchange Online (Office 365)
* Experience with imaging (Windows and/or OSX), package deployment, and systems management through Microsoft Intune
* Intune experience
* VDI experience
* Windows and Linux Server exposure
* Scripting experience for automation
* Experience working in support as a product specialist
* Experience owning and leading cross-functional projects that improve the user experience
* Ability to turn countless support interactions into meaningful insights that can easily be interpreted into future product designs

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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