Platform Resiliency Lead (DR and BCRM)

Job Description: Platform Resiliency Lead (DR and BCRM)

Location: Remote

Employment Type: Contract

Duration: Long term contract  

Domain (Industry)*        CPG, Consumer Goods, Manufacturing

Job Description*             

• Ensure compliance with Mars BTR and DR goals and that platform reliability  governance is embedded into dev and deploy processes and operating model, and continuously improve it.
• Ensure working are consistent, measurable, audit-ready, and friction-minimized across engineering and platform/tooling teams to support system availability required by business at minimal cost and maximum output.
• Help establish "guardrails not gates" by embedding governance into all workflows so teams can move at speed while maintaining strong control posture when complying with Mars and industry frameworks.
• Ensure development tools and pipelines align to Mars standards and secure coding/shift-left principles. Disaster Recovery & Preparedness
• Ensure Application and Platform Disaster Recovery Plans (A/PDRPs) are created, maintained, and reviewed in line with platform criticality and policy expectations.
• Govern execution of disaster recovery testing, including scenario-based exercises and validation of achieved RTO/RPOs, with clear evidence capture and remediation tracking.
• Coordinate with Infrastructure, Network, Security, and Platform teams to confirm dependencies, recovery sequencing, and operational readiness during DR events.
• Incident & Recovery Leadership
• Provide resilience leadership during major incidents and disaster recovery events, supporting command-and-control execution and decision making.
• Ensure lessons learned from incidents, DR tests, and near misses are translated into measurable improvements in platform design, tooling, and processes.

Continuous Improvement & Enablement

• Track and report resilience maturity, adherence, and gaps across platforms using standardized metrics and compliance reporting.
• Partner with engineering and SRE teams to strengthen reliability practices such as observability, failover, backup, and controlled recovery mechanisms.
• Promote resilience awareness and enablement across platform and delivery teams through guidance, templates, and training. I5

Mandatory skills*           

10+ years, MarTech and/or DR / BCRM experience. One of the two required. Key Tools: Salesforce Marketing/Loyalty/Service, Aprimo, TreasureData, Okta

Desired skills*   

• Strong experience in platform reliability, disaster recovery, or resilience engineering within large-scale digital or cloud environments.
• Proven delivery of resilience or DR programs across multiple platforms or applications with differing criticality.
• Experience operating in regulated or audit-intensive environments.

Technical & Functional Skills

• Deep understanding of DR concepts (RTO, RPO, backup strategies, recovery sequencing).
• Familiarity with cloud and SaaS recovery patterns and dependency management.
• Ability to translate technical resilience topics into clear risk, impact, and investment discussions for non technical stakeholders.

Leadership & Communication

• Influences without direct authority; able to align diverse teams around resilience outcomes.
• Strong documentation and governance discipline suitable for audit and regulatory scrutiny.
• Comfortable operating in high pressure incident or recovery scenarios.

Success Measures

• Platforms meet or exceed defined resilience and recovery objectives.
• Disaster recovery plans are complete, tested, and evidenced for critical platforms.
• Reduction in unmanaged resilience risks and audit findings.
• Improved recovery readiness and confidence across platform delivery teams.