IT Manager / Epicor Administrator

#2000     IT Manager / EPICOR Systems Administrator

We are seeking a motivated and technically capable ERP Systems Administrator to manage and support a cloud-based ERP platform. This role will act as the primary on-site IT resource, assisting end users while partnering closely with company leadership and external support teams. The ideal candidate will bring practical experience with Epicor ERP environments, cloud-based ERP technologies, strong general IT troubleshooting skills, and effective communication abilities.

Key Responsibilities:

• Administer and support the ERP platform, including:
• System configuration and user access management
• Creating and modifying dashboards, reports, and workflows
• Troubleshooting ERP-related issues and coordinating resolutions
• Assisting with upgrades, patches, and third-party integrations
• Providing frontline support for office users and manufacturing/shop floor systems
• Deliver desktop, hardware, and basic network support for local staff
• Collaborate with leadership and external partners on escalations, projects, and IT best practices
• Maintain technical documentation and assist with end-user training materials
• Provide occasional after-hours support for maintenance activities or urgent system issues

Required Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline preferred
• 5+ years of ERP administration and support experience, including experience with Epicor environments
• Experience supporting Epicor Kinetic ERP in either cloud-hosted or on-premise deployments
• Working knowledge of ERP modules such as Manufacturing, Inventory Control, Order Processing, and Finance
• Proficiency with:
• ERP administration, customization, and troubleshooting
• Supporting manufacturing operations and production floor technology
• General understanding of:
• Networking, security, and endpoint support
• PC hardware and desktop troubleshooting
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple priorities effectively

Preferred Qualifications:

• Experience with ERP integrations, reporting tools, or light development/customization
• Familiarity with workflow automation or business process improvement initiatives