Systems Administrator - Applications Administration - Costco Travel

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco's success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Travel IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Systems Administrators install, maintain, and upgrade internal computer hardware and software systems including designing, developing, and implementing IT services. Systems Administrators propose and implement enhancements that improve the reliability, security, and performance of the system, and monitor usage and performance. Costco Travel is seeking a creative, collaborative, and highly motivated individual with strong interpersonal skills to join our Technology department in Issaquah, WA.

This Application Administrator will be responsible for the installation, management, upgrades, and support of key enterprise applications by leading and providing technical support to analyze, design, test, document, implement, and manage systems. Ensuring reliability, security, stability, state-of-good-repair preventive maintenance, and maximum up-time of key Costco Travel systems. Engages with Suppliers for demos, tuning, and troubleshooting application issues, provides technical advice and support to end-users, and integrates enterprise applications to fit the needs of the organization.

If you want to be a part of one of the worldwide BEST companies "to work for", simply apply and let your career be reimagined.

ROLE
Manages the day-to-day operations; support of upgrades, software patches, system configuration and administration, troubleshooting, testing, and daily monitoring of key enterprise applications.
Provides support and assists in proactively setting up and managing systems in excellent working condition through implementation and monitoring of alerts, regular maintenance activities, performance tuning, software updates, and patches.
Provides support and assists in working with internal IT teams and technology suppliers to ensure all systems are available and secure on a 24x7 basis.
Supports and assists in leading efforts of system security by ensuring compliance to security standards and policies, monitoring access privileges, conducting risk assessments, investigation of suspicious activities, and remediation of identified security threats or risks.
Follows security practices and identifies areas and processes where security can be improved.
Suggests recommendations for improvement where applicable.
Partners with IT contacts to undertake ownership of systems and projects assigned and becomes proficient in the technical and functional aspects of the systems.
Builds positive and constructive relationships with IT and other business area customers, understands their needs and problems, and provides timely communication and service.
Provides leadership assistance and support in working with technology suppliers and implementation partners to implement technical solutions.
Develops and ensures updates to technical and/or user documentation of systems, processes, troubleshooting steps, etc.
Trains users on systems and processes.
Supports and provides leadership assistance in efforts to encourage system use and adoption with the business areas.
Documents test cases and performs comprehensive testing during implementation and upgrades.
Follows change management and changes control processes to plan and deploy system changes. Communicates changes to IT and/or other business areas as necessary.
Participates in on-call rotation and occasional weekend and off-hours work as necessary.
Regular and reliable workplace attendance at your assigned location.

REQUIRED
Five years of experience in Information Technology.
Four years of experience in supporting large technology systems.
Four years of experience in troubleshooting, analyzing logs, utilizing debugging tools, obtaining technical assistance from software and/or database suppliers or via advanced search on the web and timely resolution of technical problems for large technology systems.
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
Strong experience with failover, disaster recovery, business continuance and systems that maintain 24/7 availability.
Strong understanding of server and network infrastructure and communication.
Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy, and others.
Experience with direct end-user support in a customer service role.
Demonstrated dedication to customer service.

Recommended
Bachelor's degree in Computer Science or related field. Additional experience may substitute for degree on a year for year basis up to four years.
Be self-motivated and seek opportunities for continuous process improvement of IT skills and processes.
Ability to work in a team environment, partnering well with employees, management, users, suppliers, contractors, and undertake duties and tasks as assigned without close supervision.
Certification(s) relevant to specialized technology systems.
Experience administering SPLUNK Enterprise, Splunk Cloud, Splunk Observability, Microsoft Azure, Dynamics 365, Dynatrace, Akamai, Logic Monitor, PagerDuty, Docusign, or Tableau Cloud.
Strong technical planning and analysis skills.
Excellent organization abilities, analytical skills, and communication skills including the ability to effectively communicate technical information to a non-technical audience.
Ability to manage and prioritize multiple assignments supporting business as usual, user request, as well as special projects.
Demonstrated leadership ability.
Familiarity or experience with the travel industry a plus.
Proficient in Microsoft Workspace applications, including Outlook, Word, Excel, PowerPoint, and Teams.
Successful internal candidates will have spent one year or more on their current team.

Required Documents
Cover Letter
Resume
Last two performance reviews
Attendance records for current year (Do not include absences covered by paid sick/personal time, FMLA or other protected absences.)

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