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SAP Delivery Manager

San Francisco, CA, US • Posted 1 day ago • Updated 1 day ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Advanced Analytics
Artificial Intelligence
Continuous Improvement
Customer Facing
KPI
Escalation Management
Communication
Application Support
SAP
SAP HANA
Retail
Software Management

Summary

About DynPro

Founded in 1996, DynPro is an AI-led systems integrator and IT solutions consulting company that helps enterprises turn strategy into measurable outcomes. We combine AI-enabled engineering with human-in-the-loop delivery and a forward-deployed mindset to implement, integrate, and automate mission-critical processes and platforms. Our capabilities span digital process innovation, enterprise applications, systems integration, data and advanced analytics, and intelligent automation - delivered by global teams focused on speed, resilience, quality, and time to value.

Roles & Responsibilities

Lead end-to-end SAP S/4HANA application management services (AMS) delivery for key client engagements.

Own delivery governance, service reviews, executive communications, and client expectations.

Manage SLAs, KPIs, incidents, enhancements, releases, risks, dependencies, and escalations.

Coordinate SAP functional, technical, onsite, offshore, and cross-functional teams.

Drive service quality, operational excellence, continuous improvement, and transformation opportunities.

Plan resources and delivery commitments to support reliable, high-quality outcomes.

Required Qualifications

10+ years of SAP delivery or program management experience.

Strong SAP S/4HANA delivery experience.

Retail industry experience.

Experience leading SAP AMS or application support engagements within a systems integrator environment.

Strong client-facing, governance, stakeholder, and escalation-management skills.

Experience managing global onsite and offshore SAP delivery teams.

Strong knowledge of AMS delivery models, SLAs, KPIs, enhancements, and production support.

Preferred Qualifications

Experience identifying continuous-improvement or transformation opportunities within SAP support programs.

Executive-level communication and service-review experience in complex retail environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: dynpro
Position Id: 9060005
Posted 1 day ago

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