ServiceNow Architect

job summary:

Position Overview

We are seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.

The ideal candidate will bring:

Deep technical expertise

Strong consulting acumen

Proven experience implementing large-scale digital service management transformations

The candidate should have:

12+ years of total industry experience

4+ years of experience on the ServiceNow platform

Strategic thinking with a pragmatic, delivery-focused mindset

Strong analytical, problem-solving, and decision-making abilities

Proven leadership, mentoring, and team enablement capabilities

A client-centric approach

Excellent written and verbal communication skills

Key Responsibilities

Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, and SAM modules.

Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and the Now Create methodology.

Define technical roadmaps, reference architectures, integration patterns, and data models for enterprise deployments.

Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs).

Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, and third-party systems using REST, SOAP, MID Server, and IntegrationHub.

Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM.

Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs.

Provide technical leadership to Developers, Business Analysts, and Administrators.

Conduct design reviews and code quality audits.

Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes.

Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building.

Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements.

Qualifications

Experience & Education

Minimum 12 years of total IT industry experience.

At least 4 years of hands-on ServiceNow platform experience.

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Core Competencies

Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, and SAM modules including configuration, customization, and platform governance.

AI Proficiency: Experience with ServiceNow's AI toolset, the ability to design and govern AI-augmented workflows, and the ability to translate AI capabilities into executive-ready business outcomes.

Technical Skills

Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning.

CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management.

Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle.

Consulting and Communication

Strong stakeholder management skills.

Workshop facilitation expertise.

Ability to articulate complex technical concepts to business audiences.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist - ITSM

ServiceNow Certified Implementation Specialist - ITOM

ServiceNow Certified Implementation Specialist - HAM / SAM

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Technical Architect (CTA)

ServiceNow Certified Implementation Specialist - CMDB and CSDM

Skills

Must-Have: ServiceNow

Good-to-Have: Public Sector - General Experience; RFP Strategy and Creation

location: New York, New York

job type: Permanent

work hours: 9am to 5pm

education: Bachelors



responsibilities:

Key Responsibilities

• Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, and SAM modules.
• Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and the Now Create methodology.
• Define technical roadmaps, reference architectures, integration patterns, and data models for enterprise deployments.
• Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs).
• Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, and third-party systems using REST, SOAP, MID Server, and IntegrationHub.
• Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM.
• Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs.
• Provide technical leadership to Developers, Business Analysts, and Administrators.
• Conduct design reviews and code quality audits.
• Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes.
• Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building.
• Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements.

qualifications:

Qualifications

Experience & Education

Minimum 12 years of total IT industry experience.

At least 4 years of hands-on ServiceNow platform experience.

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.

Core Competencies

Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, and SAM modules including configuration, customization, and platform governance.

AI Proficiency: Experience with ServiceNow's AI toolset, the ability to design and govern AI-augmented workflows, and the ability to translate AI capabilities into executive-ready business outcomes.

Technical Skills

Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning.

CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management.

Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle.

Consulting and Communication

Strong stakeholder management skills.

Workshop facilitation expertise.

Ability to articulate complex technical concepts to business audiences.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist - ITSM

ServiceNow Certified Implementation Specialist - ITOM

ServiceNow Certified Implementation Specialist - HAM / SAM

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Technical Architect (CTA)

ServiceNow Certified Implementation Specialist - CMDB and CSDM

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.