Sr IT Support Transition Manager

Hi,

Greetings from DIA SOFTWARE SOLUTIONS LLC!

We reaching out about an exciting Direct client opportunity with one of our clients. Please review the requirements and let me know if you are interested in this position?

Direct client Req:: Need Sr Sr IT Support Transition Manager Hybrid, MI

PLEASE SEND THE RESUMES TO SKUMAR AT DIASOFTWARESOLUTIONS DOT COM !

Job Description:

Position Description:

• IT Technical Support Transition and Knowledge Transfer Manager The position will function as the IT Technical Support Transition and Knowledge Transfer Manager in support of the Labor & Economic Opportunity (LEO), Unemployment Insurance Agency (UIA) Solution Program. This is a large scale, complex IT modernization project with high visibility in the State of Michigan s IT Investment Portfolio. The IT Technical Support Transition and Knowledge Transfer Manager will work with Department of Technology, Management & Budget (DTMB) Agency Services team to coordinate/facilitate the specific activities within their realm of responsibility that includes IT technical support transition in all program areas. This role will help define, schedule, control, and adjust all IT transition tasks of the project. This role is a specialized project manager responsible for the facilitation of the IT technical support transition and technical knowledge transfer.

Responsibilities:

• Lead and facilitate the execution of the approved transition plan and report progress to leadership.
• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
• Enforce knowledge transfer, documentation, and vendor exit requirements.
• Ensure operational readiness, security compliance, and disaster recovery preparedness.
• Identify risks and escalate issues with mitigation recommendations.
• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.
• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.
• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.
• Work in an agile environment and understand agile methodologies.
• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.
• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.

Required Knowledge, Skills, and Abilities

Technical Knowledge

o Strong understanding and knowledge of .NET application architectures

o Hands-on knowledge of Microsoft Azure, including:

• App Services / Functions
• Azure SQL, Storage, and Key Vault
• Azure Monitor and Application Insights
• Azure RBAC and managed identities

o Experience with Azure DevOps, CI/CD pipelines, and operational monitoring

o Understanding of public sector IT governance, security, and complianc requirements

o Strong vendor management and stakeholder communication skills

o Ability to lead cross-functional technical teams during high-impact transitions

o Familiarity with ReactJS-based front ends (support perspective)

Management & Leadership Skills

o Proven experience leading complex IT transitions or transformations

o Strong vendor management and contract enforcement skills

o Ability to translate technical risks into executive-level language

o Excellent facilitation and decision-making skills

Operational & Process Skills

o Experience implementing or managing:

• IT service management (ITIL-aligned preferred)
• Incident, problem, and change management
• Production support models

o Strong documentation and operational discipline

o Ability to design and execute phased transition plans

Experience

o IT Technical Transition Manager with 5+ years of IT experience, including matrix

management experience leading business, vendor and technology teams

3 5+ years in:

• IT management
• Technical program management
• Application or infrastructure operations leadership

Demonstrated experience transitioning systems from:

• Vendor-led to internally supported
• On premises to cloud environments

o Strong organizational skills and ability to manage multiple testing activities

within the program simultaneously.

DIA SOFTWARE SOLUTIONS LLC.

Austin, TX 78727| Direct:

DIA SOFTWARE SOLUTIONS is an Affirmative Action/Equal Opportunity Employer that supports workplace diversity. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All Dia soft staff must be able to demonstrate the legal right to work in the United States. DIA SOFTWARE SOLUTIONS is an E-Verify employer