ServiceNow Solution Architect

 ServiceNow Solution Architect
Contract 
Remote

We are seeking an experienced ServiceNow Solution Architect who can drive both pre-sales solutioning and end-to-end delivery execution across our ServiceNow practice. This role requires a strong blend of technical depth, client-facing communication, and hands-on implementation expertise. You will partner closely with Sales, Delivery, and Client Leadership teams to define solutions, build roadmaps, estimate work, and lead successful implementations.

Key Responsibilities

Pre-Sales Responsibilities (40%)

• Serve as the technical solution owner for ServiceNow opportunities across ITSM, ITOM, CSM, HRSD, SecOps, and custom app development.

• Participate in RFP/RFI responses, solution walkthroughs, and client presentations.

• Develop high-level and detailed architecture designs, effort estimates, and implementation roadmaps.

• Conduct customer workshops to understand business needs and translate them into ServiceNow solutions.

• Create demo environments and lead ServiceNow product demonstrations.

• Support sales with POC/Prototype creation to validate client requirements.

• Collaborate with Sales to shape deals, define scope boundaries, and ensure delivery feasibility.

Delivery Responsibilities (60%)

• Lead discovery and assessment engagements including stakeholder workshops, current-state

analysis, process mapping, and gap analysis to define the target ServiceNow architecture, transformation roadmap, and implementation strategy.

• Act as solution architect during implementation, providing guidance to onshore and offshore teams. 

• Lead technical design sessions, oversee configuration, and ensure architectural integrity across modules.

• Provide hands-on configuration and development expertise when needed (Flow Designer, Script

Includes, UI Policies, Client Scripts, IntegrationHub, REST/SOAP integrations).

• Ensure adherence to ServiceNow best practices, governance, and architectural standards.

• Mentor developers, administrators, and junior architects within the ServiceNow practice.

• Perform quality reviews on stories/configuration before UAT.

• Engage with clients to manage expectations, resolve escalations, and ensure successful go-lives.

• Support creation of best practice frameworks, accelerators, templates, and reusable delivery assets.

Required Skills & Experience

• 6–10+ years of hands-on ServiceNow platform experience.

• Proven experience in both pre-sales and delivery leadership roles.

• Strong expertise in multiple modules such as:

o ITSM, ITOM, CSM, HRSD, SecOps

o IntegrationHub, CMDB, Discovery, Service Portal

• Ability to architect end-to-end enterprise solutions.

• Strong understanding of ServiceNow data model, workflows, scripting, and integration patterns.

• Exceptional communication skills and ability to interact with C-level stakeholders.

• Experience working with onshore/offshore delivery models.

• Strong problem-solving and client-management skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA) – required

• ServiceNow Certified Implementation Specialist (one or more modules)

• ServiceNow Application Developer (CAD)

• ITIL v3/v4 certification

• Additional ServiceNow Architect-level certifications are a plus

Nice-to-Have

• Experience integrating ServiceNow with Jira Service Management (JSM) or working across both platforms.

• Ability to design workflows or migration paths between ServiceNow and JSM environments.

• Experience helping build or scale a ServiceNow practice.

• Experience in proposal writing, SOW creation, and cost modeling.

• Exposure to AI-enabled automation, workflow optimization, or hyperautomation solutions