Telecommunications Specialist

Job#: 3035210

Job Description:
Telecommunications Specialist

Location: Raleigh, North Carolina (Hybrid)

Employment Type: Contract

Role Overview

We are seeking a Telecommunications Specialist to provide technical support for various initiatives and projects, including WAN, LAN, VPN, and wireless environments. The successful candidate will perform data analysis, review metrics, and provide reports to management. This role involves administering network service requests, coordinating installations, and managing circuit lifecycles.

Key Responsibilities

• Administer network service requests to vendors using Telecom Expense Management software.
• Schedule and coordinate network service installations based on project specifications.
• Execute the circuit implementation and disconnect lifecycle for new installs, migrations, and disconnects.
• Track daily tasks and report progress in Excel spreadsheets.
• Manage and resolve ServiceNow tickets to closure.
• Perform data analysis, capture metrics, and provide management reports.
• Coordinate new upgrades and enhancements with vendors.
• Support day-to-day WAN escalations and assist in answering vendor calls.
• Pro-actively communicate progress, timelines, and obstacles to project managers and management.

Required Qualifications

Education: An Associate's Degree and a minimum of 3 years of IT work experience is required. An additional 2 years of work experience can be substituted for the degree.

Experience: A minimum of 3 years of applicable network experience and support is required. Strong customer service experience is essential. The role requires flexibility to work on-call, overnights, and weekends as needed.

Technical Skills: Candidates must have a strong knowledge of networking, including SD-WAN, data circuits, and network troubleshooting. Proficiency with the MS Office Suite, especially Excel and Teams, is necessary. Experience with ServiceNow, routers, switches, modems, and remote connections (VPN, Putty, SSH) is required.

Clearance: Must be able to obtain & maintain a Position of Public Trust Clearance. This requires being a or Permanent Resident (), having resided in the US for 3 of the last 5 years, and not having traveled outside the US for a combined total of 6 months or more in the last 5 years.

Preferred Qualifications

• Prior T2 network support experience is a plus.

Work Environment

This is a hybrid position located in Raleigh, NC, requiring reporting to the office 4 days a week on the first shift (Monday-Friday). The schedule includes occasional on-call rotation and after-hours work. The hybrid schedule could change in the future.

Compensation & Benefits

The pay rate for this position is between $25.00 and $29.00 per hour. There will be one bill rate regardless of hours worked in a day or workweek.

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.