Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for: Senior Salesforce Developer (Agentforce)
Position: Senior Salesforce Developer (Agentforce)
Location: Alpharetta, Georgia (Looking only for Local candidates)
NOTE: For this position, we are looking for local candidates, as the role requires the candidate to attend an in-person interview.
Job requirements
Role Summary
- We are seeking a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations.
- This role will design, deploy, and optimize AI-powered voice and service experiences, integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency.
Key Responsibilities
- Lead Salesforce Agentforce Voice design and deployment for contact center use cases
- Architect and implement Salesforce–Genesys CTI integrations (voice, chat, IVR, routing)
- Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
- Implement SRMEA capabilities including service request management, escalation, and resolution workflows
- Enable AI-driven voice features: call transcription, intent detection, summarization, next-best action
- Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
- Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
- Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
- Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
- Support production stabilization, optimization, and continuous improvement initiatives
Required Skills & Experience
Salesforce & AI
- 8+ years of Salesforce experience with Service Cloud
- Proven Agentforce Voice or AI-powered voice automation deployment experience
- Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
- Experience implementing SRMEA or enterprise service management patterns
- Apex, LWC, Customization
- Contact Center & Genesys
- Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
- Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
- Integration experience using Genesys APIs, webhooks, and middleware
- Integration & Architecture
- Experience with REST/SOAP APIs, middleware (MuleSoft preferred)
- Strong understanding of data models, security, and performance optimization
- Experience integrating voice, chat, email, and digital channels into Salesforce.
Regards,
Naveen Sagar (Mark)
Momento USA | Exceeding Customer Expectations,
440 Beningo Blvd, Unit#A-5 2nd Floor, Bellmawr, NJ – 08031,
Interstate Business Park.
Desk - , Ext 1028
Email:
LinkedIn -
Minority Certified by SWAM
National Minority Certified by NMSDC
One of the fastest-growing company in NJ
Awarded fastest growing Asian American Business by DiversityBusiness.com
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Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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