Telecom Engineer

We are seeking an experienced Telecom Engineer with strong expertise in NICE CXone (CX1) platforms, interactive analytics, and speech-to-text technologies. The ideal candidate will design, implement, support, and optimize contact center and telecom solutions that enhance customer experience, operational efficiency, and data-driven decision-making.

Key Responsibilities Design, implement, and maintain telecom and contact center solutions using NICE CXone (CX1) Configure and support IVR, ACD, call routing, call recording, and workforce optimization features Implement and manage interactive analytics solutions Integrate and support speech-to-text and voice analytics tools Monitor system performance and troubleshoot issues Collaborate with IT, network, security, and business teams Support integrations with CRM and reporting platforms Maintain technical documentation and diagrams Ensure compliance with security and regulatory requirements

Requirements

Bachelor s degree in Telecommunications, Computer Science, or equivalent experience 3+ years of telecom or contact center engineering experience Hands-on NICE CXone (CX1) experience Highly preferred Cloud based contact center (CCaaS) experience preferred Experience with interactive analytics and speech-to-text tools Strong VoIP, SIP, and contact center architecture knowledge AI-driven analytics or sentiment analysis exposure preferred Scripting or automation skills preferred

What we offer: Exclusive Team Member Travel Discounts Affordable Medical Insurance 100% Employer Paid Dental and Vision Insurance HSA with Company Contribution 401(k) Basic and Voluntary Life & AD&D Pet Benefits Free Parking Amazing Culture

Office Highlights Scottsdale, AZ Modern office design A fully equipped gym is available to all employees Basketball Court Perfect way to take a break and recharge during the day! Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting) *ONE* is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.