Pleasant Field Services Support

Title: Pleasant Field Services Support

Location with Zip Code: 1200 E Washington St, Mount Pleasant, IA 52641

Duration: 1 Month

Onsite Role:

Pay Rate: $90.63

Job Description:

• The Iowa Department of Corrections (MPCF) is seeking an experienced, servicefocused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment.
• On-site presence is mandatory.

Notes:

• This is not a remote or hybrid position. Onsite presence is mandatory.
• Work location 1200 E Washington St, Mount Pleasant, IA 52641
• Candidates must reside within a reasonable daily driving distance of Mount Pleasant, Iowa.
• Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis, or network engineering; this is a hands-on operational IT role.
• The Iowa Department of Corrections (MPCF) is seeking an experienced, servicefocused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. This role supports a user community of more than 1,500 individuals, including over 280 staff and approximately 1,200 incarcerated individuals. The contractor will serve as the primary onsite technical resource for hardware, software, security systems, network operations, and user support across multiple secured environments.
• 4 weeks of CERT training in Des Moines required.

Role & Responsibilities:

Technical Systems Support:

• Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, Off Net systems, email, II TV systems, and related technologies.
• Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices.
• Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management.
• Support door controls, security cameras, recording systems, and safety equipment technologies.
• Maintain accurate device and inventory records.
• Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution.

Operations & Help Desk:

• Serve as the primary technical contact for MPCF users regarding hardware and software issues.
• Provide highquality customer service to staff, incarcerated individuals, and critical stakeholders.
• Create, monitor, and complete work orders; perform rootcause analysis and implement solutions.
• Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements.
• Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions.
• Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies.

Project Planning & Implementation:

• Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects.
• Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades.
• Apply technical competencies and industry best practices to optimize operational efficiency and productivity.

General Expectations:

• Graduation from a four-year college or university
• Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies.
• Collaborate effectively with facility leadership, coworkers, end users, and external partners.
• Ensure adherence to all security regulations, lifesafety guidelines, and compliance standards.
• Conduct data analysis to understand operational needs and implement practical solutions.
• Participate in training to remain current with emerging technologies.
• Move, install, and configure computer hardware as required.

Required Skills & Experience:

• Experience with installing, imaging, configuration and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone. Required 5 years
• systems, kiosks, Off Net systems, email, II TV systems, and related technologies.
• Experience with troubleshooting and resolving technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices. Required 5 years
• Ability to Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management. Required 5 years
• Ability to Support door controls, security cameras, recording systems, and safety equipment technologies. Required 5 years
• Maintain accurate device and inventory records. Required 5 years
• Ability to Provide high quality customer service to staff, incarcerated individuals, and critical stakeholders.
• Ability to Create, monitor, and complete work orders; perform root cause analysis and implement solutions.
• Experience with Setting up new user computer accounts and ensure appropriate access levels based on work location and security requirements. Required 5 years
• Graduation from a four-year college or university. Required.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.