Operations Engineer
Full Time
Part Time
On-site
StratEdge It consulting INC
Fitment
Dice Job Match Score™
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Job Details
Skills
- TRACE ANALYSIS
- CLOUD SERVICES
- MIDDLEWARE
- IVR
- SIP
- API
- GOOGLE CLOUD
- APIS
- DOCUMENTATION
Summary
Job Title : Operations Engineer - Google CCAI / Enterprise IVR
Location : Cincinnati, OH
Client: TCS
Rate: $35/hr on W2
Positions: 3
JD:
Job
Requirements* The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale enterprise IVR ecosystem. This role acts as the highest escalation point for production issues, requiring deep expertise in contact center architecture, cloud infrastructure (Google Cloud Platform), and observability/log analysis to ensure high availability and performance
Key
Responsibilities* Advanced Troubleshooting & Incident Response Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows Perform deep-dive troubleshooting across: o Dialogflow CX / ES - Must Have o SIP/telephony integrations - Must Have o Middleware (APIs, orchestration layers) - Nice to Have Correlate issues across multiple systems (telephony, cloud services, APIs) --- Log Analysis & Root Cause Identification Analyze and correlate logs from: o Google Cloud Logging (Stackdriver) - Must Have o Dialogflow interaction logs - Must Have o Telephony/SIP logs (e.g., Genesys) - Nice to Have Identify patterns such as: - The core of the skill set should be understanding the impacts o Intent misfires o Latency spikes
o API failures/timeouts o Authentication/token errors Perform end-to-end trace analysis to identify root cause
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain Google CCAI / Enterprise IVR
Soft Skills - Excellent communication - Team collaboration - Documentation and knowledge sharing
Education
Requirements Optional
Certifications Optional
Section V - Sample Questions for Trai
Role Descriptions: Enterprise IVR Ops Google CCAI
Essential Skills: Enterprise IVR Ops Google CCAI
Desirable Skills:
Keyword:
Skills: CloudOps for Google Cloud
Experience Required: 6-8
Location : Cincinnati, OH
Client: TCS
Rate: $35/hr on W2
Positions: 3
JD:
Job
Requirements* The Operations Engineer is responsible for advanced troubleshooting, root cause analysis, and operational stability of a Google Contact Center AI (CCAI) platform integrated within a large-scale enterprise IVR ecosystem. This role acts as the highest escalation point for production issues, requiring deep expertise in contact center architecture, cloud infrastructure (Google Cloud Platform), and observability/log analysis to ensure high availability and performance
Key
Responsibilities* Advanced Troubleshooting & Incident Response Act as L3 operations escalation point for complex production incidents affecting IVR and CCAI flows Perform deep-dive troubleshooting across: o Dialogflow CX / ES - Must Have o SIP/telephony integrations - Must Have o Middleware (APIs, orchestration layers) - Nice to Have Correlate issues across multiple systems (telephony, cloud services, APIs) --- Log Analysis & Root Cause Identification Analyze and correlate logs from: o Google Cloud Logging (Stackdriver) - Must Have o Dialogflow interaction logs - Must Have o Telephony/SIP logs (e.g., Genesys) - Nice to Have Identify patterns such as: - The core of the skill set should be understanding the impacts o Intent misfires o Latency spikes
o API failures/timeouts o Authentication/token errors Perform end-to-end trace analysis to identify root cause
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain Google CCAI / Enterprise IVR
Soft Skills - Excellent communication - Team collaboration - Documentation and knowledge sharing
Education
Requirements Optional
Certifications Optional
Section V - Sample Questions for Trai
Role Descriptions: Enterprise IVR Ops Google CCAI
Essential Skills: Enterprise IVR Ops Google CCAI
Desirable Skills:
Keyword:
Skills: CloudOps for Google Cloud
Experience Required: 6-8
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91171926
- Position Id: OOJ - 1462-466-1786469223
- Posted 5 days ago
Company Info
About StratEdge It consulting INC
We are a specialized IT consulting firm dedicated to providing strategic solutions and robust technical support tailored to meet your organization's unique technology needs. With deep expertise across cloud infrastructure, networking, cybersecurity, and systems management, our team helps businesses optimize their technology landscape, enhance operational efficiency, and drive innovation.
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