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Network Operations Center (NOC) Engineer

Wilmington, DE, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

No Travel Required

On-site

$50,000 - $60,000/yr

Drunix Solution Inc

Fitment

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Job Details

Skills

High Availability
AppDynamics
Attention To Detail
Collaboration
MuleSoft
NOC
Network
Network Monitoring
IT Service Management
Incident Management
Communication
Documentation
Dynatrace
Routers
Service Desk
ServiceNow
Switches
FOCUS
Management
Network Operations
Riverbed

Summary

Position: Network Operations Center (NOC) Engineer

Location: Wilmington DE (405 N King St Wilmington DE 19801)

Duration: Long Term

Work Model: On-site

Customer- Amtrak

Final salary 60K

We are seeking a detail-oriented and reliable Network Operations Center (NOC) Engineer. This role is ideal for candidates with at least two years of experience in technical service desk or network operations, who are familiar with monitoring tools and escalation procedures. The primary focus is on monitoring alerts, creating incidents and ensuring timely escalation.

Key Responsibilities:

• Alert Monitoring & Incident Creation:

• Monitor multiple alert queues using tools

• Create and manage incidents following defined escalation procedures

• Notify relevant support teams based on alert type and severity

•Network Monitoring:

•Monitor network switches and routers using monitoring tools

•Handle auto-generated network incidents from systems and engage Major Incident Management team for escalation if required

•Application & System Monitoring:

•Use monitoring tools for application-level alerts and system/server-level alerts

•Confirm device connectivity via ping tests and include results in incident documentation

Required Qualifications:

•Minimum 2 years of experience in a NOC and IT monitoring role

•Familiarity with ServiceNow or similar ITSM platforms

•Basic understanding of network and application infrastructure

•Basic troubleshooting skills (e.g., ping tests, connectivity checks)

•Ability to follow structured procedures and escalate issues appropriately

•Strong communication and documentation skills

•Willingness to work in a 24x7 environment

Preferred Qualifications:

•Exposure to monitoring tools such as AppDynamics, Site Scope, MuleSoft, Riverbed, or Dynatrace

•Experience working in environments with automated alerting and incident generation

Key Attributes:

•High availability and reliability

•Strong team collaboration and communication

•Proactive attitude with attention to detail

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172814
Position Id: 8956017
Posted 5 hours ago

Company Info

About Drunix Solution Inc

Mission:

Our mission is to empower businesses with innovative and scalable IT solutions. We strive to deliver excellence in software development, IT infrastructure, staffing, and healthcare systems that drive performance and digital transformation.

Vision:

To become a global leader in IT services by offering tailored, future-ready solutions that enable our clients to excel in an ever-evolving digital landscape. We envision a world where technology accelerates growth across all sectors.

Values:

We value integrity, innovation, and client success. Our team is committed to continuous learning, transparent collaboration, and delivering measurable results through technology that truly matters.

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