Provider Relations Representative - Montgomery, AL (Onsite)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Provider Relations Representative - Montgomery, AL (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

Key Responsibilities:

The Provider Relations Representative acts as a liaison between the Medicaid Agency and the provider community.

Plans and conducts provider educational workshops for all provider types.

Conducts individual on-site visits to providers.

Installs and troubleshoots Provider Electronic Solutions (PES) software and educate the provider community on the advantages of electronic filing, also trains on Medicaid's Interactive Web Portal.

Trains Account and Medicaid staff on new program changes.

Responds to written inquiries from the agency and provider community in a prompt, professional manner.

Completes the necessary hours to meet all deadlines and objectives.

Assists with other accounts within the department as needed.

Analyzes, reports, and identifies all trends which could lead to billing problems.

What we're looking for

High School diploma required, college degree preferred

Excellent written and verbal communication skills with the a bility to present information in a clear, concise manner

Proficient in Microsoft Office Programs

Excellent customer service skills with the a bility to memorize and retain information

Medical background, claims experience and/or experience with Alabama Medicaid is highly desirable

What you should expect in this role

There is a requirement to travel 50% statewide and visit bordering states within a 30 miles radius. There is also a potential for nationwide travel to meet minimum goals for contacting providers and resolving billing issues. Travel would include 2-3 days/week with 1-2 overnights per month.

• Onsite position in Montgomery, AL
• As part of the application process for this position, you will be required to complete an assessment in order to proceed further.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

Employee Benefits & Perks:

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

#LI-ONSITE #LI-PP1 #LI-CM1

The pay range for this position is $38,600.00 - $55,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.