Technician I, Workforce Technology

Tysons Corner, VA, US • Posted 9 hours ago • Updated 9 hours ago

Contract Independent

On-site

Judge Group, Inc.

Fitment

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Job Details

Skills

Mobile Devices
Network
Standard Operating Procedure
Technical Support
Problem Solving
Problem Management
Information Technology
Customer Service
Microsoft Windows
IOS Development
Operating Systems
Microsoft Office
Computer Hardware
Laptop
Printers
TCP/IP
LAN
Switches
Supervision
Management
CompTIA
ITIL
Privacy
Marketing

Summary

Location: Tysons Corner, VA
Salary: Depends on Experience
Description: Our client is currently seeking an IT Technician to work fully onsite in Tysons Corner, VA.

Summary
The primary purpose of this job is to ensure that IT customers receive exceptional service and technical support.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
Provide excellent service while fulfilling IT customer requests or resolving IT customer problems.
Respond to requests for technical support in a timely, professional manner and facilitate immediate resolution when possible.
Perform installations, upgrades, and decommission of IT equipment used by the workforce. These items include but are not limited to: laptops, desktops, MFP, fax machines and mobile devices.
Be familiar with and follow team policies, processes and procedures.
Provide technical support and assist IT customers in the use of hardware and software.
Resolve routine hardware and software problems using diagnostic tools to troubleshoot equipment, network, or application errors; engage other departments for more complex problems.
Image and configure workstations in accordance with company standard operating procedures.
Provide technical support to board members and corporate officials for company provided hardware devices and software as needed.
Provide infrequent hands on support to other departments during implementations and problem resolution.
Provide timely and accurate updates to company's incident, request and problem management system.
Serve "on-call" shift as assigned.

Education and Experience

Equivalent combination of education and experience is considered.
Associate's Degree in Information Technology or a related field is preferred.
Minimum of two (2) years' of experience in IT Customer Service is required.
Minimum of three (3) years' of experience in IT Customer Service is preferred.

Strong knowledge of Windows and iOS operating systems, and Microsoft Office Suite products.
Strong knowledge of personal computer hardware, including laptops, desktops, monitors, keyboards, mice, printers, scanners, fax machines and iDevices
Basic knowledge of TCP/IP and LAN switches.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

CompTIA A+, ITIL Foundations V3 certifications are preferred.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1124245
Posted 9 hours ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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