IT Support Specialist

New York City, NY, US • Posted 9 hours ago • Updated 9 hours ago
Full Time
On-site
USD $22.00 - 26.00 per hour
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Job Details

Skills

  • Remote Support
  • Laptop
  • Audiovisual
  • Inventory Control
  • Computer Hardware
  • Collaboration
  • User Experience
  • Technical Support
  • Management
  • Microsoft Windows
  • Problem Solving
  • Conflict Resolution
  • OS X
  • Computer Networking
  • Customer Service
  • Artificial Intelligence
  • Job Boards

Summary

Join our dynamic team as an IT Support Specialist, where you'll provide essential technical support to onsite team members as well as virtual employees within the organization, ensuring smooth operations and enhancing user experiences.
Responsibilities
  • Deliver onsite and remote technical support to teams across multiple regions.
  • Manage and troubleshoot hardware and software for Apple and Windows devices.
  • Deploy and image laptops and desktops using standard deployment tools.
  • Assist with audio-visual system setup and support for meetings and events.
  • Administer software services and respond to support requests through ticketing systems.
  • Maintain inventory control for hardware and software resources.
  • Collaborate with teams to streamline user experience and escalate issues as needed.
Skills
  • 2+ years of experience in IT support roles and managing ticket-based systems.
  • Proficiency in enterprise management tools for Apple and Windows devices.
  • Strong problem-solving skills, particularly with macOS troubleshooting.
  • Understanding of basic to intermediate networking concepts.
  • Service-oriented attitude with excellent customer service skills.


We are committed to fostering an inclusive environment that embraces diversity, equity, and inclusion as fundamental values. We welcome candidates from all backgrounds to apply and join our team.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $22 - $26 per hour based on qualifications and experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123528
  • Position Id: 74811
  • Posted 9 hours ago

Company Info

About Horizontal Talent

Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.

We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.

Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.

Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.

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Contact the job poster
MF

Mohammed Faisal Alam N

Recruiter @ Horizontal Talent
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