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ServiceNow Architect

Houston, TX, US • Posted 2 days ago • Updated 8 hours ago

Full Time

No Travel Required

On-site

Depends on Experience

B12 Consulting

Fitment

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Job Details

Skills

Active Directory
Agile
Bridging
Collaboration
IT Service Management
Management
IT Management
IT Operations
JavaScript
Communication
Configuration Management Database
Return On Investment
Presentations
Regulatory Compliance
Mentorship
Optimization
Scalability
ServiceNow
Soft Skills
Performance Tuning
Roadmaps
SAP
Solution Architecture
Workflow

Summary

Designs, optimizes, and governs enterprise-wide ServiceNow implementations, bridging the gap between business goals and technical execution

Key Responsibilities:

Solution Architecture: Lead end-to-end design of ServiceNow applications (such as ITSM, ITOM, HRSD, CSM, and custom apps), ensuring scalability and adherence to best practices.
Strategic & Roadmap Planning: Collaborate with business stakeholders and executives to translate organizational requirements into long-term platform capability strategies.
Integration & Governance: Architect secure integrations with third-party systems (e.g., SAP, Active Directory, custom APIs) while maintaining platform data models, CMDB integrity, and governance standards.
Technical Leadership & Mentorship: Provide guidance and oversight to cross-functional development teams, reviewing complex technical designs and monitoring technical debt.
Platform Optimization: Oversee system upgrades, security compliance, and performance tuning to maximize return on investment (ROI).

Required Qualifications & Skills

Experience: Typically 5–9+ years working extensively within the ServiceNow platform, including 2+ years in an architectural or technical lead role.
Technical Depth: Advanced hands-on knowledge of JavaScript, Glide APIs, Flow Designer, custom workflows, and integration frameworks.
Certifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) credentials, alongside ongoing platform delta updates.
Soft Skills: Exceptional stakeholder communication, executive presentation abilities, and experience guiding agile delivery teams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10526955
Position Id: 9045020
Posted 2 days ago

Company Info

About B12 Consulting

With our Products and Platforms coupled with our Technology Partners, we provide an end-end solution including Hardware, Software and Consulting. In addition, we specialize in full-service Enterprise Agile consulting group specializing in Agile-Lean Portfolio & Product Management practices and for clients globally.

We agree that Culture Eats Strategy for Lunch ! Our seamless adherence to people and processes coupled with our consistent delivery of outstanding solutions and great customer experiences champions your transformational needs!

Our Company
B12 is led by a highly qualified team from the industry. The team is comprised of individuals who have led business and technology transformations across the globe in Telecommunications, Retail, HealthCare and Management Consulting.

We are a minority, women-owned global products & solutions company headquartered in Dallas, Texas, with locations in San Diego, Las Vegas, Boston, Bangalore, and Sydney. Our growing company, started in 2013 by Dr. Neena Biswas, supports projects and teams in 18 countries with marquee clients globally.

More than Services
B12 Consulting embraces a culture of giving back with deep expertise in telecom, retail, and healthcare. It started with the idea that if we can facilitate greater collaboration and information sharing around the world, we can make a significant difference in the lives of many.

International Award recipient in India for creating opportunities for women in technology
Charter Member of The Indus Entrepreneurs (TiE)
Active Member of Alliance of Technology and Women supporting GREAT MINDS Our future leaders
Community Leader working with the Michael Finley Foundation Helping our children and families

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Anil Kumar

Recruiter @ B12 Consulting

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