Business/Systems Analyst

Montvale, NJ, US • Posted 22 days ago • Updated 1 hour ago

Contract W2

On-site

USD $70.00 - 75.00 per hour

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Our client is hiring a Business/Systems Analyst on a long-term contract basis.

Work Location: Montvale, New Jersey
Work Model: Hybrid

Responsibilities:

Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution.
Collaborate with a team of other Support Analysts (both onshore and offshore).
Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed.
Collaborate closely with Microsoft, other vendors, and internal engineering teams on Azure performance, environment stability, and release management.
Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence.
Maintain strong communication and coordination across business, technical, and vendor teams.
Implement best practices for incident, problem, and change management (ITIL).
Drive continuous improvement across the support function: process automation, proactive monitoring, documentation, and knowledge sharing.
Report KPIs, trends, and operational insights to leadership.

Required Qualifications:

6 years of experience in Application Support, Production Operations, or Technical Service Management, including 3 years in a leadership or management capacity.
Bachelor's degree in Computer Science, Information Systems, or related discipline is preferred.
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
Hands-on ability to review logs, write SQL queries, and interpret system performance data.
Prior experience managing offshore support teams and coordinating global operations.
Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
Knowledge of ServiceNow, Application Insights, and ITIL-based processes.

Pay Rate: $70 - $75
Job ID: 84209

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: tsrny
Position Id: 84209
Posted 22 days ago

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Business/Systems Analyst

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