Business Systems Analyst

Holmdel, NJ, US • Posted 5 hours ago • Updated 26 minutes ago
Contract Corp To Corp
Contract W2
12 Months
On-site
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Fitment

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Job Details

Skills

  • PMP
  • Business Requirements
  • Workflow
  • Project Management
  • Liaison
  • Translate
  • Documentation
  • Change Management
  • Technical Requirements
  • Documenting
  • QA
  • Test Scripts
  • Test Cases
  • Test Plans
  • Governance
  • Test Plan
  • UAT
  • Systems Analyst
  • Problem-Solving
  • Excellent Written and Verbal Communication Skills
  • Sarbanes Oxley
  • Audit
  • Sarbanes-Oxley (Sox)
  • ServiceNow
  • RTM
  • Project Lifecycle
  • Microsoft Office
  • Organizational Skills
  • PMI
  • USE Cases
  • TOPO
  • Visio
  • Excel
  • Confluence
  • Detail-Oriented
  • Business Analysis
  • User Acceptance
  • Risk and Compliance
  • Business Management
  • IT Service Management
  • Regulatory Compliance
  • Reinsurance

Summary

Business Systems Analyst
Location Holmdel, NJ ( min 3 days onsite)

Program Technology Governance Intake & Approval Management System (built on ServiceNow)
Preferred Background Insurance industry; ServiceNow or comparable Service Management / Governance tool implementations
We are building a Technology Governance Intake and Approval Management system on the ServiceNow platform to standardize how technology requests are submitted, reviewed, prioritized, and approved across the organization. We are looking for an experienced Business Systems Analyst to partner with our Shared Services development team throughout the project lifecycle, from requirements discovery through UAT, Documenting BRD, System and Functional requirements, User Guides and go-live. This is a hands-on role requiring someone comfortable running structured elicitation sessions, writing detailed requirements and test artifacts.
Key Responsibilities
Author clear, testable business and functional requirements documents (BRD/FRD) for intake workflows, approval routing, and governance controls within ServiceNow.
Build and maintain a full requirements traceability matrix (RTM) linking business requirements to design, development, and test cases.
Translate governance and approval policy/process into system workflows, forms, and business rules in partnership with ServiceNow developers.
Develop detailed test plans, test scripts, and test cases (functional, regression, integration) covering intake, routing, approval, and reporting features.
In partnership with the Head of Tech Governance plan, coordinate, and execute User Acceptance Testing (UAT) including entry/exit criteria, defect triage, sign-off, and stakeholder training support.
Support process mapping and current-state/future-state analysis of governance and approval workflows.
Act as liaison between business stakeholders, shared services developers, QA, and project working group, ensuring alignment and clear communication.
Assist change management activities: training materials and adoption support.
Creating documentation aligning with audit, compliance, and governance standards.
Required Qualifications
5+ years of experience as a Business Systems Analyst
Proven experience writing business/functional requirements, use cases, and user stories for enterprise systems.
Hands-on experience building and maintaining a requirements traceability matrix (RTM).
Strong experience developing test plans, test cases, and executing/coordinating UAT.
Strong stakeholder management skills, including the ability to navigate and resolve conflicting priorities across business and technical teams.
Excellent written and verbal communication skills; able to translate business needs into clear technical requirements and vice versa.
Experience working with cross-functional teams including developers, QA, architects, and cross-functional team.
Proficiency with tools such as Confluence, Visio, and Microsoft Office/Excel for RTM and documentation.
Strong analytical, problem-solving, and organizational skills; high attention to detail.
Preferred Qualifications
Experience with the ServiceNow platform, particularly modules related to Governance, Risk & Compliance (GRC), IT Business Management (ITBM/PPM), Demand/Intake Management, or App Engine/workflow-based approval processes.
Prior experience building or supporting a technology governance, intake, or approval management system/tool or equivalent.
Insurance industry experience (P&C, Life, Health, or Reinsurance) and familiarity with insurance-specific governance, risk, and regulatory considerations.
Experience with IT Service Management (ITSM) tools and processes (Incident, Change, Problem, Request Management).
Business Analysis certification (CBAP, CCBA, ECBA/IIBA) and/or Project Management certification (PMP, CAPM, PMI-ACP).
Understanding of audit, SOX, or regulatory compliance documentation.
Soft Skills / Attributes
Detail-oriented with strong documentation discipline, balanced with the ability to see the big picture.
Adaptable to shifting requirements and evolving project scope.
Deliverables Expected from This Role
Business & Functional Requirements Documents (BRD/FRD)
Requirements Traceability Matrix (RTM)
Test Plan and Test Cases (functional, regression, integration)
UAT Plan, UAT execution results, and sign-off documentation
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10515154
  • Position Id: 2026-7275/43540
  • Posted 5 hours ago

Company Info

About Aroha Technologies

Michael Arrington, founder and co-editor of Tech Crunch once famously said that ‘The best startups generally come from somebody needing to scratch an itch’.

 Quite true to the thought, Aroha Technologies Inc was launched in 2008 in Florida. While we began our journey with a powerful Staffing Specialist & Software Development, Today our procedure has amplified into a more robust and simplified solution for Marketers looking for consistent and long term.

In our quest to do better, we resolve to simplify user acquisition, retention, engagement and large Business without blinking an eyelid! A semi-remote team spread across the globe, we are here to help you one step at a time.

Unmatchable growing excellence When AROHA was formed, we interviewed many potential clients and business colleagues and asked what a single important question seemed: “If you could design a firm to meet your needs, what would it look like?” The answers to that question have guided our thinking and planning on an ongoing basis, and form the core of our thinking about how we treat our clients and our employees, whom we call associates.

At a most basic level, we have stated our mission in a promise to our clients and our associates: “Unmatchable growing excellence.” This alignment governs superior service to our customers and supports our associates who perform that work, which cannot be matched by our competitors.

In short, we believe that care of our associates, disciplined financial management, and constant attention to the fundamentals of good delivery adds up to a successful, scalable business.

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