ServiceNow Developer/Administrator

Hybrid in Chicago, IL, US • Posted 60+ days ago • Updated 8 days ago
Full Time
Hybrid
$110,000 - $125,000/yr
Fitment

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Job Details

Skills

  • servicenow
  • development
  • administration
  • ITSM
  • CAD
  • CSA
  • CIS
  • ITIL
  • SPM

Summary

ServiceNow Developer/Admin

Salary: $110k-$125k

Location: Chicago, IL

Hybrid: 2 days onsite, 3 days remote

*We are unable to provide sponsorship for this role*

Qualifications

  • 3+ years of hands-on experience as a ServiceNow Developer/Administrator, with strong ITSM expertise.
  • ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules.
  • Proficiency in ServiceNow configuration, scripting, workflow automation, and integrations.
  • Familiarity with ITIL processes and best practices; ITIL v4 certification is a plus.
  • SPM (strategic portfolio management) experience is a big plus

Responsibilities

  • Perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.
  • Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience.
  • Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors.
  • Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies.
  • Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades.
  • Collaborate with business stakeholders and project managers to gather requirements and deliver scalable solutions.
  • Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.
  • Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: napil006
  • Position Id: 8814176
  • Posted 30+ days ago
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