Program Manager

Client: VDOT

Title: Program Manager

Location: Mechanicsville, VA (Hybrid)

Duration: 12 months

Job Description:

·        The Program Manager will be responsible for successfully planning, organizing, and motivating a diverse program team throughout development and delivery process including all phases of projects, and for delivery management.

·        The Program Manager provides leadership and direction to a team responsible for delivering efficient and effective technology initiatives to users.

·        This role ensures all programs are executed in alignment with Tolling’s technology strategy.

·        The Program Manager oversees the development and support of EZPass applications, including implementing application solutions and resolving support tickets.

·        Key operational responsibilities include direct oversight of team performance, promoting continuous improvement, collaborating with peer Program Managers, and planning and executing broader EZPass initiatives

·        The program delivers services across the full Software Development Lifecycle (SDLC)

RESPONSIBILITIES:

·        Assist in team development while holding teams accountable for their commitments and removing roadblocks to their work.

·        Facilitate multi-disciplinary teams in the development of plans, goals, objectives, policies, and procedures for completion of a program.

·        Oversee and manage execution and/or coordination of day-to-day program activities as required.

·        Manage working relationships with key stakeholders, including executive management, business management, vendors, program sponsors, suppliers, and technology management.

·        Set program goals that are consistent with technical objectives and the agency’s overall technology strategy.

·        Track and communicate a program''s progress from a schedule, cost, and risk perspective to the program team, customers, and program stakeholders.

·        Collaborate with peer Program Managers on Tolling program projects.

·        Drive consistent program delivery through the entire program lifecycle, including, execution of procurements, definition of program plans, resourceallocation, management of program risks, scope, and schedule, delivery of value, and well-ordered transitions to operations.

·        Develop and maintain program plans, task lists, schedules, risks, and status, to include resource allocation and schedules.

·        Exhibit significant emotional quotient (EQ) in handling program challenges and maintain a positive program culture in line with VDOT’s mission and shared values.

·        Proven ability to lead, mentor, and develop cross-functional application development teams, including full-time employees and contractors

KNOWLEDGE,SKILLS, AND ABILITIES:

·        Proficiency with cloud platforms (e.g., Azure, AWS) and modern infrastructure practices

·        Familiarity with DevOps methodologies, including CI/CD pipelines and version control systems

·        Strong knowledge of Agile, Scrum, and software development lifecycle (SDLC) methodologies

·        Demonstrated ability to manage application lifecycle activities, including maintenance, enhancements, and modernization initiatives

·        Experience leading technical debt reduction and application refactoring efforts

·        Ability to ensure high levels of application performance, scalability, reliability, and security

·        Working knowledge of security standards, regulatory requirements, and compliance frameworks (e.g., PCI)

·        Experience supporting internal and external audits and implementing IT governance best practices

·        Strong analytical, problem-solving, and decision-making skills, with the ability to drive continuous improvement and innovation

QUALIFICATIONS

·        The candidate must have a minimum of 5 years of experience managing people and large programs and a bachelor''s degree.

·        Fluency in MS Office tools such as Microsoft Project, Visio, and Office required.

·        Experience with Program Management Office methodologies and practices is highly preferred.

·        PMP Certification preferred

·        Tolling Experience preferred