Manhattan Active WMS Support Engineer

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Title                               : Manhattan Active WMS Support Engineer

We are seeking an experienced Manhattan Active Warehouse Management (MAWM) Support Engineer to support and stabilize recently productionized Distribution Centers operating on Manhattan Active Warehouse Management. The role will provide application support, incident management, defect triage, production monitoring, business user support, integration troubleshooting, SCI reporting support, and coordination with Manhattan and cross-functional teams to ensure seamless warehouse operations.

Ideal Candidate:
5-10 years of WMS experience, including minimum 3+ years in Manhattan Active Warehouse Management or strong Manhattan WMS production support experience. The candidate should be comfortable working in a high-volume DC environment, managing critical incidents, troubleshooting integrations through MIF, supporting SCI reporting, working with WCS/MHE and robotics touchpoints, coordinating with multiple teams, and supporting hypercare / stabilization activities after go-live.

Key Responsibilities
Production Support and Incident Management
• Provide L2/L3 production support for Manhattan Active Warehouse Management.
• Monitor production environments and ensure system availability and performance.
• Analyze, troubleshoot, and resolve application incidents within agreed SLAs.
• Manage Sev1, Sev2, and business-critical incidents through closure.
• Participate in war-room calls and provide timely stakeholder updates.
• Perform root cause analysis (RCA) and drive permanent corrective actions.

Functional and Operational Support
• Support inbound, outbound, inventory, replenishment, wave planning, and labor-related warehouse processes.
• Support inventory adjustments, cycle count reconciliation, condition code management, and inventory control processes.
• Analyze and resolve inventory discrepancies across bins and License Plate Numbers (LPNs).
• Manage inventory status transitions including serviceable, damaged, hold, quality, and recall-locked inventory.
• Understand how condition codes segment inventory by physical or disposition state, and how adjustments record quantity or status corrections.
• Work closely with DC operations teams to troubleshoot warehouse execution and inventory issues impacting distribution center operations.
• Validate configuration changes and support release deployments.