Senior Director, Client Support - US & Canadian Markets (Full-time)

Role: Senior Director, Client Support - US & Canadian Markets

Location: McLean, VA (Hybrid)

Type: Full-time

Duration: Long time

Visa: Permanent Residents only!!

As the Senior Director of Client Support, you will serve as a strategic "leader of leaders," driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners.

Key Responsibilities

·        Serve as a core member of the United States & Canadian Markets Operations Leadership Team

·        Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors

·        Deliver operational readiness, improve our operating model and enhance partner support

·        Establish and sustain a well-managed operating environment and deliver impactful results

Basic Qualifications:

·        HS Diploma, GED or equivalent certification

·        At least 9 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries

·        At least 6 years of people leadership and performance management experience

Preferred Qualifications:

·        Bachelor's or Master's Degree

·        Experience working within a major payment network

·        12+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries

·        8+ years of people leadership and performance management experience