Contract Role_AWS Contact Center Foundation Engineer (Amazon Connect + Amazon Bedrock)_Texas

Job Title: AWS Contact Center Foundation Engineer (Amazon Connect + Amazon Bedrock)

Location: San Antonio, TX, Dallas, TX & Plano, TX (onsite Role)

Position Type: C2C contract OR W2 Contract

Duration: Long term contract

Job Description:

Must have skills

Hands-on experience with Amazon Connect implementation and administration.

Experience with Amazon Bedrock and Generative AI use cases.

Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.

Job Summary:

Seeking an AWS Contact Center Foundation Engineer with hands-on experience in designing and implementing cloud-based contact center solutions using Amazon Connect and Amazon Bedrock. The ideal candidate should have experience integrating AI capabilities, building conversational experiences, and implementing scalable, secure contact center architectures on AWS.

Key Responsibilities:

• Design, configure, and deploy Amazon Connect contact center solutions.
• Integrate Amazon Bedrock for GenAI-powered virtual agents, agent assist, call summarization, and knowledge retrieval.
• Develop and integrate contact flows, IVR, chat, voice, and omnichannel solutions.
• Build integrations with AWS services such as Lambda, Lex, S3, DynamoDB, API Gateway, and CloudWatch.
• Configure security, IAM roles, encryption, monitoring, and operational best practices.
• Collaborate with business and technical teams to gather requirements and implement solutions.

Required Skills:

• 5+ years of experience in AWS cloud technologies.
• Hands-on experience with Amazon Connect implementation and administration.
• Experience with Amazon Bedrock and Generative AI use cases.
• Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.
• Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow) is preferred.
• Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
• Proficiency in Python, Node.js, or Java for serverless development.
• Familiarity with Infrastructure as Code (CloudFormation/CDK/Terraform) is a plus.