Contact Center Project Manager

Job#: 3041040

Job Description:
Contact Center Project Manager

Location: Oak Brook, Illinois (Remote)

Role Overview

An experienced Project Manager is sought to lead and deliver technology initiatives within a healthcare environment. This individual will be responsible for driving multiple concurrent projects focused on enterprise system migrations, integrations, and customer experience technologies. The ideal candidate will bring strong project leadership skills, healthcare domain knowledge, and the ability to coordinate cross-functional teams through all phases of project delivery.

Key Responsibilities

• Manage multiple small- to large-scale technology projects simultaneously.
• Develop and maintain project plans, timelines, milestones, and deliverables.
• Drive end-to-end execution of system migration and integration initiatives.
• Coordinate project activities across technical, operational, and business teams.
• Facilitate project meetings, status updates, and stakeholder communications.
• Manage project documentation, task tracking, and issue resolution.
• Oversee testing coordination, operational readiness activities, and go-live planning.
• Provide executive-level reporting and project roll-ups.
• Ensure accountability across project teams and proactively identify project risks.

Required Qualifications

• Strong Project Management background with experience leading enterprise technology initiatives.
• Experience managing complex system migrations and integrations from planning through implementation.
• Background supporting healthcare organizations with a strong understanding of healthcare workflows.
• Proven experience managing multiple concurrent projects, including documentation, timelines, and milestone management.
• Effective stakeholder management and communication skills for both technical and business audiences.
• Experience coordinating cross-functional technical teams and testing efforts.

Preferred Qualifications

• Experience working with Genesys or similar contact center platforms.
• Experience supporting contact center, customer experience, or telephony-focused initiatives.
• Familiarity with enterprise application integrations involving platforms such as CRM systems or EHRs.
• Proficiency with Microsoft Project and Excel.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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